November 1999 - USR-TC - mailman.xmission.com

(usr-tc) OID for HiperDSP
by Jose Luis Gaspoz 30 Nov '99

30 Nov '99

We have a Total Control with 8 quad modem and we do the quantity of connected users with a MRTG. We add a HIPERDSP in the slot 10 and we wanted to taste the quantity from connected users to her. Does somebody know the OID to see the quantity of users connected in a HiperDSP? >From already thank you and forgive the bad translation to English - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

4 3

RE: (usr-tc) OID for HiperDSP
by Stainforth, Matthew 30 Nov '99

30 Nov '99

I'm using it with ARCs and quads....appears to work the very same as a pure HiPer Chassis > -----Original Message----- > From: K Mitchell [mailto:mitch@keyconn.net] > Sent: Tuesday, November 30, 1999 5:06 PM > To: usr-tc(a)lists.xmission.com > Subject: Re: (usr-tc) OID for HiperDSP > > > At 12:06 PM 11/30/99 -0300, Jose Luis Gaspoz > <josega(a)ssdfe.com.ar> wrote: > >Does somebody know the OID to see the quantity of users > connected in a > >HiperDSP? > > Using 1.3.6.1.4.1.429.4.2.1.10.0 here, but I've only got > ARC/DSPs, so I > don't know how it will interact with the quads. > > > -- > Kirk Mitchell-General Manager mitch(a)keyconn.net > Keystone Connect Unlock Your World > Altoona, PA 814-941-5000 http://www.keyconn.net > > > - > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > with "unsubscribe usr-tc" in the body of the message. > For information on digests or retrieving files and old messages send > "help" to the same address. Do not use quotes in your message. > - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

1 0

(usr-tc) assigning IP pools
by K Mitchell 30 Nov '99

30 Nov '99

I wanted to double-check this before I did all the tedious DNS entries. I want to take an entire class C and split it between 2 chassis. The ARC and NMC from these chassis will have IPs from outside this class C. CHASSIS 1: 7 x 23/DSP(161) = xxx.xxx.xxx.1 - xxx.xxx.xxx.161 CHASSIS 2: 4 x 23/DSP(2) = xxx.xxx.xxx.162 - xxx.xxx.xxx.253 Is this useable/acceptible? Also, I need to move a current chassis from one Class C to another, but it's not routing the new address when I assigned it to a user as a test. Do I need to reconfigure the ARC to route for this? Thanks, -- Kirk Mitchell-General Manager mitch(a)keyconn.net Keystone Connect Unlock Your World Altoona, PA 814-941-5000 http://www.keyconn.net - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

1 0

Re: (usr-tc) HiperARC took a dive
by Michael DeMan 30 Nov '99

30 Nov '99

Hey, Well talk about weird shit, I used to work for NeXT and now work for Apple (via the merger). So don't get too hyper about mergers wreckin' it all. I know far too much about the $zillion dollar support contract racket from working with NeXT (now called Apple Enterprise Software). Yeah, signup a few big boys that pay that rate, and then (what?) expect the market to bear that rate. 3COM is heading for disaster with this.... On the other hand, does Lucent actually have anybody left that worked for Ascend or Livingston? I mean, somebody that actually understands how their code runs, how to update it, how to fix it? It's my take that merger-mania has left the technology industry worse off than ever. If I were in Australia, and knew how to run an ISP, I'd come over to the US and make $USD100k/yr. hanging out, configuring a few routers, and having a good time. ---------- >From: "Bob Purdon (Lists)" <lists(a)aussie.nu> >To: usr-tc(a)lists.xmission.com >Subject: Re: (usr-tc) HiperARC took a dive >Date: Tue, Nov 30, 1999, 1:00 AM > > >> I nominate Krish at 3com for a raise. He was kind enough to call me >> tonight and help me through the problem, even without my service >> contract #. > >Krish is one of the good guys, and unless I'm mistaken, one of the orginal >USR staff. > >USR in Australia were a pleasure to deal with, but once 3COM borged them >the USR staff mysteriously disappeared... In fact, I don't believe there >are *any* of the original USR Australia staff left at 3COM Australia. > >------------------------------------------------------------------------ >Bob Purdon, Ground Floor, Marine Board Building >Technical Manager (Tas/Vic), 1 Franklin Wharf, Tas 7000 >Southern Internet Services. +61 (3) 6234 7444 > > >- > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > with "unsubscribe usr-tc" in the body of the message. > For information on digests or retrieving files and old messages send > "help" to the same address. Do not use quotes in your message. > - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

1 0

Re: (usr-tc) Need help with IEA Next Hop
by Mike Tindor 30 Nov '99

30 Nov '99

---------- Original Message ---------------------------------- From: Ronald Kushner <ron(a)glis.net> Reply-To: usr-tc(a)lists.xmission.com Date: Tue, 30 Nov 1999 04:01:24 -0500 >Hmmm, I would think you need the IP address of your Xstop machine on a >subnet on the TC Ethernet interface, otherwise the router will not know how >to talk to it and send all traffic out the default route. I am using IEA in >4.1.59-6 without any problems, I'm in processing of switching my upstream >ISP and it's turned out to be a very nice feature. I just bound two >different class C addresses to the Ethernet adapter. Maybe mine is working >because I didn't read the knowledge base and figured everything out on my >own. Ron, that sounded nice and logical, and believe me we tried that numerous times; however, we failed to try this again once we re-edited the radserv.scp file -- our mistake. Just FYI -- The KB article on this subject gives the following (erroneous) information: /* f. Change the second copy to match the following EXACTLY: Get-VPN-Neighbor: ;---------------- usersParam = UserRow.PW_VPN_Neighbor if(length(usersParam) > 0) Response.PW_VPN_Neighbor = NUM(usersParam) else if(length(thisGroup)>0) groupParam = GroupRow.PW_VPN_Neighbor if(length(groupParam) > 0) Response.PW_VPN_Neighbor = NUM(groupParam) endif endif endif */ NOTE: The above is wrong -- If we do what it shows above, it will not issue the next hop gateway and a 'show session user' would reveal IEA NEXT HOP GATEWAY IP ADDRESS: 0.0.0.192 After removing NUM() from groupParams and usersParams and restarting Radius, the next hop started working -- revealing IEA NEXT HOP GATEWAY IP ADDRESS: 192.168.10.1 -- Obviously an error in the information in the KB article. Thanks for your recommendation -- It was an oversight on our part and I'm glad I don't have to spend another moment on it! Mike Tindor - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

3 2

(usr-tc) Transparent proxy
by Luigi Tolomelli 30 Nov '99

30 Nov '99

Hello everybody, is it possible to use the transparent proxy features on a TC box? - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

1 0

(usr-tc) Transmission problems
by jeff.binkley＠asacomp.com 30 Nov '99

30 Nov '99

We have a user who has been having problems with their dialup connection from the day they started with us. They are complaining about the typical "stalling problem" and their application (a stock tracking application) dying which is causing them to have to do a reboot on Win95. To make matters worse they have a Lucent Winmodem. I have sent them the latest software but it doesn't seem to help. They are getting a solid 28.8kbs connection. I looked at theor modem stats in TCM, when they were connected, and the analog stats look fine. However, when I look at Call Stats I am seeing some strange numbers: Number of characters sent 2664304 Numebr of charcters received 398400 Number of blocks sent 37255 Number of blocks received 19320 Numebr of retrains requested 0 Number of characters lost 0 Link block errors 1160 Number of link protocol timeouts 265 Number of NAKS sent 1919 Gain recalculation count 0 Do these numbers seem normal ? I checked other calls and the results of my observations are unconclusive. I am open to suggestions. Of course with their other ISP (where they lived previously) they didn't have this problem. Jeff Binkley ASA Network Computing - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

1 0

(usr-tc) Need help with IEA Next Hop
by Mike Tindor 30 Nov '99

30 Nov '99

Hi Folks, I have a problem that I need some help with, mainly setting the IEA Next Hop Gateway - to automatically set up users who want Xstop filtering to go through the Xstop unit rather than the main router. We are running 4.1.59 HiperARCs with 3com SA 6.0.8x, with TC units and router (default gateway) on the same class C network. I had read in the Knowledgebase where the Next Hop Gateway must lie outside the subnet of the main TC ethernet interface, and so I have made sure that the Xstop is not on the same subnet. I have also read (and followed to a T) the instructions in the KnowledgeBase pertaining to setting up the database with PW_VPN_Neighbor and hacking the radserv.scp to allow this.... all done. I can run 'client -v' part of the radius tools from coredump.ae.usr.com and I can see that the IP address of the IEA Next Hop is being passed to the HiperARC. I can run 'mon radius' on a user in question, and it shows: VPN-NEIGHBOR : -772795387 ^^^^^^^^^ should be an IP address After the user is logged in I can run a 'show session username' and it will list IEA Next Hop Gateway : xxx.xxx.xxx.xxx like it should. However, the problem is that it apparently isn't working -- I don't see it as the next hop in a traceroute, I can't see any reference to it in a 'list ip routes'. Some items enabled/disabled on the HiperARC that may be pertinent are: IEA Next Hop Routing: ENABLED IEA Send Unsolicited Proxy Arp: ENABLED IEA Force Next Hop Route: DISABLED IP proxy ARP for all dialin addresses: ENABLED If anybody can shed some light on this I surely would appreciate it. Thanks, Mike Tindor - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

2 1

Re: (usr-tc) HiperARC took a dive
by Steve Coleman 30 Nov '99

30 Nov '99

I nominate Krish at 3com for a raise. He was kind enough to call me tonight and help me through the problem, even without my service contract #. He determined the HiperARC card to have a bad EPROM and is working on getting me a new one. Even if I'm down for 24 hours on this device, I feel better knowing someone made an immediate effort to fix it. Thumbs down to 3Com support, thumbs up to at least one fellow over there. ---------- Original Message ---------------------------------- From: "Michael DeMan" <michael(a)prf.org> Reply-To: usr-tc(a)lists.xmission.com Date: Mon, 29 Nov 1999 18:33:47 -0800 > Some cover next day, some don't. I paid for one last year, but didn't >get next day hardware replacement - had to shell out another $270 over the >phone. > > This part of the USR/3COM racket is the most outrageous. I've been very >happy with the HiperARC but the amounts of money they charge for support - >which includes items like the latest firmware! - is just outrageous. I >agree with you on dropping them entirely because of this issue. > > Be sure to let them know - each and every one of them - when you're >resolving this that you are definitely not the only one that feels like this >and that they're going to be out of business at the rate they're going >because of stupid & greedy policy. > > My 2 cents. > >- mike > > >---------- >>From: "Steve Coleman" <scoleman2(a)mail.csolutions.net> >>To: <usr-tc(a)lists.xmission.com>, <usr-tc(a)lists.xmission.com> >>Subject: Re: (usr-tc) HiperARC took a dive >>Date: Mon, Nov 29, 1999, 6:28 PM >> > >>I do have proof of my service contract. However, I guess it takes a high >>level of training over at 3Com to activate one. The people who could >>activate my contract, which should have already been activated, are gone >>for the day. >> >>A much better approach would be to take my credit card information and bill >>me if I DON'T turn up with a contract. It's crappy policy to assume your >>customers are lying to you. You must protect yourself, but good grief. >> >>I can do all the fax and leg work tomorrow when they get in, but that >>leaves me down for the night, and into tomorrow. >> >>The contract had better cover next day hardware. What good is it for otherwise? >> >>---------- Original Message ---------------------------------- >>From: <farber(a)admin.f-tech.net> >>Reply-To: usr-tc(a)lists.xmission.com >>Date: Mon, 29 Nov 1999 21:22:19 -0500 (EST) >> >>>If you don't have documentation to support your claim that you have a >>>service contract, I would have done the same thing, asked for CC info and >>>transferred you. >>> >>>How many irate people do you think they get a day "claiming" to have >>>support? In this one case they dropped your contract. Faxing them your >>>paid reciept and documentation should end it. >>> >>>You get 5 year hardware support, so it is covered, but not NEXT DAY >>>service or hot spares. Thier next day service is a joke, but you knew >>>what you were paying for (you did read the contract?). >>> >>>Paul Farber >>>Farber Technology >>>farber(a)admin.f-tech.net >>>Ph 570-628-5303 >>>Fax 570-628-5545 >>> >>>On Mon, 29 Nov 1999, Steve Coleman wrote: >>> >>>> I powered off my TC chassis tonight to plug it into a new UPS. When I >>powered it back on, the Run/Fail light on the HiperARC stayed red. It >>shows up as a "?" in the Total Control Manager. I tried rebooting the unit >>several times, using several different power sources. I also tried >>removing the front portion of the card (while powered off) and reinserting >>it. I can only guess it's cooked. Is there anything else I can try? >>>> >>>> I would like to express my disgust with 3Com on this matter. After >>troubleshooting the problem as described above, I called 3Com service. >>They couldn't seem to "find" my service contract that I paid over a >>thousand dollars for, just for this type of incident. She offered to take >>my credit card and transfer me to a level support agent. I should be paid >>to have to talk to a level 1 rep, not the other way around. I told her I >>wasn't interested in doing that and expressed that this was the specific >>and only reason I bought the service contract. She said she couldn't help >>me. This piece of garbage is only 4 months old, this is not acceptable. >>Why didn't I just buy another Portmaster. <kicking myself> >>>> >>>> I'm going to ream my service contract agent in the morning. Until then >>it's lots of busy signals. >>>> >>>> Suggestions? >>>> >>>> >>>> - >>>> To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" >>>> with "unsubscribe usr-tc" in the body of the message. >>>> For information on digests or retrieving files and old messages send >>>> "help" to the same address. Do not use quotes in your message. >>>> >>> >>> >>>- >>> To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" >>> with "unsubscribe usr-tc" in the body of the message. >>> For information on digests or retrieving files and old messages send >>> "help" to the same address. Do not use quotes in your message. >>> >> >>- >> To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" >> with "unsubscribe usr-tc" in the body of the message. >> For information on digests or retrieving files and old messages send >> "help" to the same address. Do not use quotes in your message. >> > >- > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > with "unsubscribe usr-tc" in the body of the message. > For information on digests or retrieving files and old messages send > "help" to the same address. Do not use quotes in your message. > - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

2 1

Re: (usr-tc) HiperARC took a dive
by Steve Coleman 29 Nov '99

29 Nov '99

I do have proof of my service contract. However, I guess it takes a high level of training over at 3Com to activate one. The people who could activate my contract, which should have already been activated, are gone for the day. A much better approach would be to take my credit card information and bill me if I DON'T turn up with a contract. It's crappy policy to assume your customers are lying to you. You must protect yourself, but good grief. I can do all the fax and leg work tomorrow when they get in, but that leaves me down for the night, and into tomorrow. The contract had better cover next day hardware. What good is it for otherwise? ---------- Original Message ---------------------------------- From: <farber(a)admin.f-tech.net> Reply-To: usr-tc(a)lists.xmission.com Date: Mon, 29 Nov 1999 21:22:19 -0500 (EST) >If you don't have documentation to support your claim that you have a >service contract, I would have done the same thing, asked for CC info and >transferred you. > >How many irate people do you think they get a day "claiming" to have >support? In this one case they dropped your contract. Faxing them your >paid reciept and documentation should end it. > >You get 5 year hardware support, so it is covered, but not NEXT DAY >service or hot spares. Thier next day service is a joke, but you knew >what you were paying for (you did read the contract?). > >Paul Farber >Farber Technology >farber(a)admin.f-tech.net >Ph 570-628-5303 >Fax 570-628-5545 > >On Mon, 29 Nov 1999, Steve Coleman wrote: > >> I powered off my TC chassis tonight to plug it into a new UPS. When I powered it back on, the Run/Fail light on the HiperARC stayed red. It shows up as a "?" in the Total Control Manager. I tried rebooting the unit several times, using several different power sources. I also tried removing the front portion of the card (while powered off) and reinserting it. I can only guess it's cooked. Is there anything else I can try? >> >> I would like to express my disgust with 3Com on this matter. After troubleshooting the problem as described above, I called 3Com service. They couldn't seem to "find" my service contract that I paid over a thousand dollars for, just for this type of incident. She offered to take my credit card and transfer me to a level support agent. I should be paid to have to talk to a level 1 rep, not the other way around. I told her I wasn't interested in doing that and expressed that this was the specific and only reason I bought the service contract. She said she couldn't help me. This piece of garbage is only 4 months old, this is not acceptable. Why didn't I just buy another Portmaster. <kicking myself> >> >> I'm going to ream my service contract agent in the morning. Until then it's lots of busy signals. >> >> Suggestions? >> >> >> - >> To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" >> with "unsubscribe usr-tc" in the body of the message. >> For information on digests or retrieving files and old messages send >> "help" to the same address. Do not use quotes in your message. >> > > >- > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > with "unsubscribe usr-tc" in the body of the message. > For information on digests or retrieving files and old messages send > "help" to the same address. Do not use quotes in your message. > - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

4 3