June 2002 - USR-TC - mailman.xmission.com

RE: (usr-tc) NMC not responding
by Mark E. Levy 06 May '03

06 May '03

I;ve had this happen a few times. Just reboot the NMC card by sliding it out if the chassis or via the console interface and it will be well again (until next time). Rebooting the NMC won't affect active users sessions. --------------------------------------------------------------------- Mark E. Levy, President FSInet, Inc. | System Management Associates, Inc. 800-827-6085 x202 | 847-291-1550 x202 847-753-6832 fax | 847-291-3866 fax www.fsi.net | www.sysman-inc.com mark(a)fsi.net | levy(a)sysman-inc.com --------------------------------------------------------------------- > -----Original Message----- > From: Jeff Mcadams [mailto:jeffm@iglou.com] > Sent: Friday, June 08, 2001 9:51 AM > To: usr-tc(a)lists.xmission.com > Subject: Re: (usr-tc) NMC not responding > > > Also sprach Kirk Mitchell > > My NMC recently stopped responding to SNMP queries, etc and I'm > >unable to access it via TCM. It has, however, not seemed to affect > >anything as far as dial-up, routing, etc. Other than the fact that I > >can't run MRTG against it or the badmodems.pl script, there's no > >indication that it's having problems. > > Not surprising. The NMC does not have anything to do with the routine > actions of taking and handling calls...it is what it says it > is...purely > a management card. You can totally remove the NMC and not lose any of > the actual *production* functionality of the chassis. > > > Has the card gone bad...need replaced, lost something in part of > >config? How do I go about finding/fixing the problem? > > Proly just needs a reboot, or possibly a reconfig...I've had > a few lose > some of the config (including IP addresses and stuff), and a reconfig > from console (takes me about 30 seconds these days) gets them > fully back > up and running (sucks if its a remote city though). > -- > Jeff McAdams Email: jeffm(a)iglou.com > Head Network Administrator Voice: (502) 966-3848 > IgLou Internet Services (800) 436-4456 > > - > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > with "unsubscribe usr-tc" in the body of the message. > For information on digests or retrieving files and old messages send > "help" to the same address. Do not use quotes in your message. > - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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RE: [USR-TC] Problem with HiperDSP card
by SWujek＠solunet.com 22 Apr '03

22 Apr '03

Hi Scot, We see this a lot on Hiper DSP cards when they fail. Try the Z-Modem procedure through the console port to reload code to it and see if that works. Most of the cards we see like this have to be sent back to 3Com for repair. Thanks, Steve Solunet TAC -----Original Message----- From: Scot Desort [mailto:scot@njaccess.net] Sent: Tuesday, June 04, 2002 10:09 AM To: usr-tc(a)lists.xmission.com Subject: [USR-TC] Problem with HiperDSP card I have a HiperDSP card in a TC chassis that appears to have failed over the weekend. The RN/FL light was red, and the FOURTH utilization bar LED from the bottom was AMBER. I moved the card to another slot, and it worked OK for 2 days, and failed again. I left the card unplugged overnight, and plugged it back into the same slot this morning. It is now working again. But obviously something is wrong. I know that a red RN/FL is no good, but does the 4th utilization bar being amber mean anything? Any tests or settings I should check while the card is in an operational state? Not ever having a DSL go bad on me, what is the best course of action -- attempt to have Commworks repair it, replace it with a used card, ??? Card is about 2.5 years old. Thanks, Scot _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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RE: [USR-TC] Forcing a default route for customer through radius
by Brian Becker 13 Feb '03

13 Feb '03

I was hoping to do it by Radius though. Isn't there a way to do it by framed-route or something like that? Brian Becker President, Poplar Bluff Internet, Inc. http://semo.net P.O. Box 190 | Poplar Bluff, MO 63902 | 573.686.9114 -----Original Message----- From: usr-tc-admin(a)mailman.xmission.com [mailto:usr-tc-admin@mailman.xmission.com] On Behalf Of Jeff Mcadams Sent: Tuesday, February 05, 2002 8:03 PM To: usr-tc(a)lists.xmission.com Subject: Re: [USR-TC] Forcing a default route for customer through radius Also sprach Brian Becker >Is there an attribute to force a default route other than the normal >via radius for a particular customer? Check into the Internet Equal Access (IEA) feature. Basically let's you set up per-user default routes. I've not used this feature personally, so I don't know how much help I can be on configuration issues, but I know that's what it does. :) Another option might be to configure the customer as a tunnel user and tunnel them to wherever you need to get their traffic, though there are, obviously, some complications from that. -- Jeff McAdams Email: jeffm(a)iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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TCM and XP
by Steve Cobb 02 Aug '02

02 Aug '02

I sent this before but I'm not sure that it went through. I'm trying to use TCM 6.0.23 with Windows XP and I can't get it to install. Anyone doing this? Thanks, Steve Cobb

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Anyone familiar with Balance and Un-Balanced E1/PRI
by Stephen Rivera - WRCA.Net 02 Jul '02

02 Jul '02

Customer is asking....(in regards to Dual E1/PRI) Can you please explain to me whether these should be balanced or unbalanced? I'm asking..Is this dictated by Telco? If so, does the card have the ability to change via software setting or board jumper? Does it even matter to the card set? Steve Rivera IM: srivera711 Toll Free: (877)WRCANET x102 DIRECT: 732-833-2034 Fax available equipment to: (732)833-2115 for more product info got www.wrca.net

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Re: [USR-TC] T1 alarm traps problem
by Mike Greene 01 Jul '02

01 Jul '02

At 01:31 PM 6/28/2002 -0600, you wrote: >Hi all, > > I am having a problem getting my traps on a Hyper DSP card to save >through a hardware reset. After setting up the traps I go to commands on >the NMC and the DSP card and save to NVRAM, but the card still manages to >reset itself on reboot. Any ideas? Am I saving in teh right place? Highlight the DSP card, then go to commands|software|save T1 & Modems to NVRAM that will commit the changes to the DSP card. - Mike ------------------------------------------------ Rock Island Communications, Inc. (360)-378-5884 http://www.rockisland.com/ San Juan Islands, WA ------------------------------------------------

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T1 alarm traps problem
by Peter Galbraith 28 Jun '02

28 Jun '02

Hi all, I am having a problem getting my traps on a Hyper DSP card to save through a hardware reset. After setting up the traps I go to commands on the NMC and the DSP card and save to NVRAM, but the card still manages to reset itself on reboot. Any ideas? Am I saving in teh right place? Thanks, --Peter Galraith

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HARC syslogs
by MacDonald, James 28 Jun '02

28 Jun '02

Anyone out there parsing HARC syslogs for errors and problems? We are getting intermittent disconnects and reboots and need a way of determining if we can detect the problems via syslog analysis. I'm just looking for a list of errors and messages to look for. Thanks James MacDonald, CCNP Senior Platform Manager, IP Network Operations AT&T Canada Corp. 370 King St W., 6th Floor Toronto, ON M5V1J9 Ph: 416-204-5793 Fx: 416-204-5744 Emergency: 416-204-5700 (NMC Hotline) Email: james.macdonald(a)attcanada.com

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RE: [USR-TC] TC1000 Training Class at 3Com - Lunch on me :)
by Brian Becker 27 Jun '02

27 Jun '02

Hey Steve, Items we'd be interested in sending someone to learn: OSPF Using TC box with MPPP to nail up a connection as a backup if main connection/route dies MPIP (I think that's the protocol) Troubleshooting the Telco's T1 or PRI Filters Thanks, Brian Brian Becker President, Poplar Bluff Internet, Inc. http://semo.net P.O. Box 190 | Poplar Bluff, MO 63902 | 573.686.9114 -----Original Message----- From: usr-tc-admin(a)mailman.xmission.com [mailto:usr-tc-admin@mailman.xmission.com] On Behalf Of Stephen Rivera - WRCA.Net Sent: Thursday, June 27, 2002 6:48 PM To: usr-tc(a)lists.xmission.com Subject: [USR-TC] TC1000 Training Class at 3Com - Lunch on me :) I have been working with Thomas Goodman @ 3Com regarding these training classes, he was able to get this class schedule. THANKS TOM!. 3Com has the following classes schedule for next month... If interested you can contact Lyse Belcina @ 3com 847-262-2900 I will be attending both of these for my first level VAR certification for NEW hardware sales. If you are in the area or going to the class let me know, We'll do lunch :) On me. -Total Control Installation, Configuration and Management class scheduled for 7/22/02-7/24/02 (9-5pm) Rolling Meadows, IL -Hiper ARC Installation & Configuration class scheduled for 7/25/02-7/26/02 (9-5pm) Rolling Meadows, IL For those of you who contacted me regarding advance feature training Tom is looking into it. If you have specific things you are interested in let me know so I can present them as a class criteria requirement. PS....Anyone looking for information regarding : service contracts for v92 upgrade? trade in programs to upgrade v92? multispan cards (96 port) DS3 ingres card VPN Gateway bundle and the usual stuff. Let me know if I can help you out. Steve Rivera IM: srivera711 Toll Free: (877)WRCANET x102 DIRECT: 732-833-2034 Fax available equipment to: (732)833-2115 for more product info got www.wrca.net _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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TC1000 Training Class at 3Com - Lunch on me :)
by Stephen Rivera - WRCA.Net 27 Jun '02

27 Jun '02

I have been working with Thomas Goodman @ 3Com regarding these training classes, he was able to get this class schedule. THANKS TOM!. 3Com has the following classes schedule for next month... If interested you can contact Lyse Belcina @ 3com 847-262-2900 I will be attending both of these for my first level VAR certification for NEW hardware sales. If you are in the area or going to the class let me know, We'll do lunch :) On me. -Total Control Installation, Configuration and Management class scheduled for 7/22/02-7/24/02 (9-5pm) Rolling Meadows, IL -Hiper ARC Installation & Configuration class scheduled for 7/25/02-7/26/02 (9-5pm) Rolling Meadows, IL For those of you who contacted me regarding advance feature training Tom is looking into it. If you have specific things you are interested in let me know so I can present them as a class criteria requirement. PS....Anyone looking for information regarding : service contracts for v92 upgrade? trade in programs to upgrade v92? multispan cards (96 port) DS3 ingres card VPN Gateway bundle and the usual stuff. Let me know if I can help you out. Steve Rivera IM: srivera711 Toll Free: (877)WRCANET x102 DIRECT: 732-833-2034 Fax available equipment to: (732)833-2115 for more product info got www.wrca.net

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