November 2001 - USR-TC - mailman.xmission.com

MRTG Question
by Giovanni Navarrette 23 Nov '01

23 Nov '01

Hey everyone :: I had a question. I have got the script from Green Apple Network for getting single dsp stats. Anyone have a modification to this script that will make it do 2 cards, or 3? I wanna poll 3 cards and get stats for just 3 cards, but the script only does 1. I'll try to figure it out too, but if someone knows how to do this, can ya help? If I find the answer, I'll post it here too. Thanks for any help. Have a nice weekend. -------------------------------------------- Giovanni Navarrette USLink Internet Systems Administrator Hours :: 8.00AM - 4.30PM :: Mon - Fri Email :: gio(a)uslink.net Phone :: (800)-450-4000 :: Ext.2003

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TAPI_OPEN message sent failed
by Marcelo Souza 23 Nov '01

23 Nov '01

Hi, Does anyone can tell me what this message mean? Nov 23 14:30:40 du-gw At 16:27:33, Facility "GWC Modem Driver", Level "CRITICAL":: GWCMDM_AL, slot:9/mod:16 TAPI_OPEN message sent failed, Major Goofup - Marcelo

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To The 3com or Who ever is Lurking for Mr Goodman
by Craig 21 Nov '01

21 Nov '01

Hello usr-tc, To the list I apologize to 3com I don't!! I am not in the position as many on this list with ten's of thousand ports. I just on of those small guys with 3 or 4 chassis laying around trying to make a dollar. And buying what those other guys sell off. But I need support sometimes too. But paying thousand of dollars for support is my profit line and there are thousand's and thousand's of us out there that you at 3com don't care a s**t about! Before I was strictly in the Isp service I was in asset recovery business and still dapple in it. As I am in a third world country now trying to build up an ISP business...I still see everyday 100,000 dollars of your equipment sold to guys like me around the world..that translate into if you can't count 36 million dollars in used TC equipment a year...WITH PEOPLE NEEDING SUPPORT!! To say it cost money is an argument full of hog wash! There is more than enough people out here to pay those people for support ( I don't mean thousands of dollars support contracts but plain old fashion support!) and to make profit on it. So to me and many others it comes down to 3com just doesn't want to support there equipment!!!! If you don't want to support people like us (Your future core). And only support the guys that can pay enough to **** 3com's behind..then why don't you sell off your quads and other EOLed equipment/software to a company that making a extra 30 million a year is important.... Not only you are losing a fortune by not supporting these people! Your losing hundred of million when these people like me upgraded... I won't think about buying from you guys now! I will probably upgrade with Lucent or Patton. Oh by the way my next upgrade will be to 2000 VOIP Ports with expandability to 10k and the reason I won't be buying from you guys is Comments like "People cost Money" Well MR Goodman I'm going to be spending my Hard Earned Money and the banks, I want to speak to people and be assured that what I'm about to buy will not be EOLed in a year because 3com doesn't want to support it!! If you at Comworks are listening to some pencil pushing geek about profitability you better get some one else,that knows what going on out here in the real world with your used equipment and where your future buyers are ....Not someone that's analyzing some stock options and profit beta's!! I apologize to the list but it rely erks me when a company buys out a company with good support and products USR and drives there good name to the ground...Like Compaq did to DEC!! -- Thanks, Craig mailto:Craig@tavrida.net

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High Speed WAN w/an NMC
by Timothy C. Bohen 20 Nov '01

20 Nov '01

I have a bunch of High Speed WAN/Ethernet NIC's, the ones normally used for Netservers. Is there any way to make these work with an NMC? Theres a jumper on the NIC that says NMC/NAC and I've tried both and the NMC will try and boot and then just reboot. TIA Timothy C. Bohen CMSInter.Net / Crystal MicroSystems =================================== web : www.cmsinter.net email : Tim(a)CMSInter.Net phone : 989.235.5100 x222

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TCM under XP
by Steve Cobb 20 Nov '01

20 Nov '01

I'm trying to run TCM 6.0.23 under XP with no luck. Anyone doing this? Thanks, Steve Cobb, A+, MCSE Computer Geeks stevec(a)computer-geeks.com <mailto:stevec@computer-geeks.com> ********************************** Need faster Internet service? www.geeksnet.com <http://www.geeksnet.com>

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Re: [USR-TC] 3com ready to lose massive amounts of ISP's ?
by Clayton Zekelman 20 Nov '01

20 Nov '01

For what its worth, we have almost 6000 ports of HiperDSP in our network. We have been USRobotics/3Com customers since our inception in 1995. Aside from the occasional board repair, we buy NOTHING from 3Com any more. We don't rely on their support. For the most part, we have relegated our 3Com gear to doing just regular plain vanilla dialup, and use other vendor's equipment to do anything complex. The ONLY bright point in our 3Com experience has been the service we receive from a company in Toronto, IASL (www.iasl.com) At 06:46 PM 20/11/20 01 +0900, Peter Evans wrote: >Ed Taylor (ed(a)1st.net) wrote: > > <snip> > >> Think I am joking? ... continue down this path. It is time 3com kissed >> and made up with it's ISP customers. > > Already abandonned 3com. > When you stopped dealing direct in Japan, there was no reason > to continue as the support went down the toilet and got flushed. > > (gol now uses cisco) > > THe only reason to be on this list is that we have a reasonable > pile of legacy 3com that isn't dead yet. > > ... > > P > >-- >New Snibbo! Combined Breakfast Cereal and Washing-Up Liquid! > >_______________________________________________ >USR-TC mailing list >USR-TC(a)mailman.xmission.com >http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc > --- Clayton Zekelman Managed Network Systems Inc. (MNSi) 875 Ouellette Avenue Windsor, Ontario N9A 4J6 tel. 519-985-8410 fax. 519-258-3009

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Re: [USR-TC] Gee, wouldn't it be nice to talk to a human at Commworks regardin g a repair
by Thomas_Goodman＠3com.com 20 Nov '01

20 Nov '01

All, This is getting a little out of hand. There is a big difference here between Support, Service and Repair. These questions today have been about Repair of out of Warrantee Product. If you have a Support Contract you enter it in and you are connected to a Tech Support Person. If your Contract is with a Service Channel Affiliate you call them directly. If you have no contract of any type and you need Warrantee work you go to the Web. I will get a document from our Professional Services and post it here. Note: If you have a contract you have received a document on how to access support. Thanks, Tom Goodman Patrick Wolf <pwolf(a)sdc.org>@mailman.xmission.com on 11/19/2001 03:33:04 PM Sent by: usr-tc-admin(a)mailman.xmission.com To: usr-tc(a)xmission.com cc: Subject: Re: [USR-TC] Gee, wouldn't it be nice to talk to a human at Commworks regardin g a repair That's a pretty pissy thing to say. I run a very small business: 3 people. And one of the most important functions is to NOT have a machine answer the phone if at all possible. I personally hate the advent of the voice messaging systems that have proliferated in recent times. There are some uses for it; for example my phone banking for checking account balances and such. But some areas like customer service just should have a human answering the phone. Quoting Thomas_Goodman(a)3com.com: > > > Scott, > > Humans cost money, even the ones that answer the phones. Repair work > is > requested via the Web. > > Go the Web site stated on the call you made. > > http://totalservice.3com.com/ Click on Warrantee/Repair > > http://carrier.cso.mw.3com.com/warranty/warranty.cfm Click on the > word here > > http://carrier.cso.mw.3com.com/warranty/warranty_request.cfm Click > on the word here > > You will see: > In order to request warranty or repair service, you must have a current > TOTALService account. If you have a > TOTALService account, please login now. If you do not have a > TOTALService account, please click here to create > one. There is no charge to create a TOTALService account. > > Note No Charge to create an Account. > > http://carrier.cso.mw.3com.com/warranty/warranty_register.cfm Fill > out the form > > In the comments section you can ask for the cost of out of Warrantee > work on your issue. > > Thanks, > > Tom Goodman > > > > > Scott Trautman <scottt(a)corp.gdinet.com>@mailman.xmission.com on > 11/19/2001 > 12:43:54 PM > > Sent by: usr-tc-admin(a)mailman.xmission.com > > > To: usr-tc(a)xmission.com > cc: > Subject: [USR-TC] Gee, wouldn't it be nice to talk to a human at > Commworks > regardin g a repair > > > All I freaking need is to call and setup an RMA for a power back plate > for > a > 70a integrated fan tray chassis, which I know is well out of warranty, > I'm > willing to pay to repair, but there is a 0% chance I'm going to pay > $2000 > for a "support contract" to fix it. > > But, without any kind of support contract, there is NO WAY to navigate > their > voice system. > > Maybe I'll call and say I want to BUY something; you can be sure I'll > be > talking to a human in no time, won't I? > > And they wonder why things go as badly as they do, complete lack of > any > common sense. > > SO, DOES anyone know where to call for this should-be-simple task? > > SMT > > Scott M. Trautman > Global Dialog Internet 608-240-4638,4637fax > 2810 Crossroads, STE LL2 scott(a)gdinet.com > Madison WI 53718 http://www.gdinet.com > <http://www.gdinet.com/ > > > > > > > > > > All I freaking need is to call and setup an RMA for a power back plate > for > a 70a integrated fan tray chassis, which I know is well out of > warranty, > I'm willing to pay to repair, but there is a 0% chance I'm going to > pay > $2000 for a "support contract" to fix it. > > But, without any kind of support contract, there is NO WAY to navigate > their voice system. > > Maybe I'll call and say I want to BUY something; you can be sure I'll > be > talking to a human in no time, won't I? > > And they wonder why things go as badly as they do, complete lack of > any > common sense. > > SO, DOES anyone know where to call for this should-be-simple task? > > SMT > > Scott M. Trautman > Global Dialog Internet 608-240-4638,4637fax > 2810 Crossroads, STE LL2 scott(a)gdinet.com > Madison WI 53718 http://www.gdinet.com > > > > (See attached file: Blank Bkgrd.gif) > > > ----------------------------------------------- Patrick C. Wolf SDC Internet pwolf(a)sdc.org 722 N California Suite 4 (505) 838-1620 Socorro, NM 87801 ------------------------------------------------- This mail sent through IMP: imp.sdc.org _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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TCM that runs under Linux?
by Justin Ellison 19 Nov '01

19 Nov '01

Hi all, Wanting to blow away my Windows partition completely. Do any of the other Unixish variants of TCM run under Linux? What about the Windows version under wine? Justin

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Re: [USR-TC] Gee, wouldn't it be nice to talk to a human at Commworks regardin g a repair
by Thomas_Goodman＠3com.com 19 Nov '01

19 Nov '01

Scott, Humans cost money, even the ones that answer the phones. Repair work is requested via the Web. Go the Web site stated on the call you made. http://totalservice.3com.com/ Click on Warrantee/Repair http://carrier.cso.mw.3com.com/warranty/warranty.cfm Click on the word here http://carrier.cso.mw.3com.com/warranty/warranty_request.cfm Click on the word here You will see: In order to request warranty or repair service, you must have a current TOTALService account. If you have a TOTALService account, please login now. If you do not have a TOTALService account, please click here to create one. There is no charge to create a TOTALService account. Note No Charge to create an Account. http://carrier.cso.mw.3com.com/warranty/warranty_register.cfm Fill out the form In the comments section you can ask for the cost of out of Warrantee work on your issue. Thanks, Tom Goodman Scott Trautman <scottt(a)corp.gdinet.com>@mailman.xmission.com on 11/19/2001 12:43:54 PM Sent by: usr-tc-admin(a)mailman.xmission.com To: usr-tc(a)xmission.com cc: Subject: [USR-TC] Gee, wouldn't it be nice to talk to a human at Commworks regardin g a repair All I freaking need is to call and setup an RMA for a power back plate for a 70a integrated fan tray chassis, which I know is well out of warranty, I'm willing to pay to repair, but there is a 0% chance I'm going to pay $2000 for a "support contract" to fix it. But, without any kind of support contract, there is NO WAY to navigate their voice system. Maybe I'll call and say I want to BUY something; you can be sure I'll be talking to a human in no time, won't I? And they wonder why things go as badly as they do, complete lack of any common sense. SO, DOES anyone know where to call for this should-be-simple task? SMT Scott M. Trautman Global Dialog Internet 608-240-4638,4637fax 2810 Crossroads, STE LL2 scott(a)gdinet.com Madison WI 53718 http://www.gdinet.com <http://www.gdinet.com/ > All I freaking need is to call and setup an RMA for a power back plate for a 70a integrated fan tray chassis, which I know is well out of warranty, I'm willing to pay to repair, but there is a 0% chance I'm going to pay $2000 for a "support contract" to fix it. But, without any kind of support contract, there is NO WAY to navigate their voice system. Maybe I'll call and say I want to BUY something; you can be sure I'll be talking to a human in no time, won't I? And they wonder why things go as badly as they do, complete lack of any common sense. SO, DOES anyone know where to call for this should-be-simple task? SMT Scott M. Trautman Global Dialog Internet 608-240-4638,4637fax 2810 Crossroads, STE LL2 scott(a)gdinet.com Madison WI 53718 http://www.gdinet.com (See attached file: Blank Bkgrd.gif)

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Gee, wouldn't it be nice to talk to a human at Commworks regardin g a repair
by Scott Trautman 19 Nov '01

19 Nov '01

All I freaking need is to call and setup an RMA for a power back plate for a 70a integrated fan tray chassis, which I know is well out of warranty, I'm willing to pay to repair, but there is a 0% chance I'm going to pay $2000 for a "support contract" to fix it. But, without any kind of support contract, there is NO WAY to navigate their voice system. Maybe I'll call and say I want to BUY something; you can be sure I'll be talking to a human in no time, won't I? And they wonder why things go as badly as they do, complete lack of any common sense. SO, DOES anyone know where to call for this should-be-simple task? SMT Scott M. Trautman Global Dialog Internet 608-240-4638,4637fax 2810 Crossroads, STE LL2 scott(a)gdinet.com Madison WI 53718 http://www.gdinet.com <http://www.gdinet.com/>

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