Yes, Chuck, I agree. I lived in New Jersey and bought my first C-8 from Roger. I drove to his home and picked it up. He vared about hsi customers. Many of his 'gadgets' looked veyr homemade(because they weer), but served a purpose. Got a lot of support and suggestions from him over the years. After more than 20 years, I was back in NJ, called Roger about ym concern about the collimnation. I took the scope bback to his home and he laser tested and adjusted it - for free and on the spot. I never forgot this. This was back in the 70's. Bought other accessories later from him.

Jim, the problem is that there is little motivation
for the companies to improve their documentation.
Prospective buyers don't hinge their decision on the
instructions, and those complaining have already
given-up their money. An old rule in manufacturing is
that if a change doesn't add value (meaning you can
charge more money for your product), you don't do it.

Perhaps the biggest risk is losing repeat business,
but even there, both manufacturers each have their own
cheering section and poster-children. The buyers who
eventually master their telescope mounts will probably
buy another one day regardless, and of those who
don't, a large percentage would have probably dropped
the hobby sooner or later anyway.

Roger Tuthill had the advantage of being a telescope
maker and user long before he was a dealer, and I
think this experience gave him insight that the big
boys lack. Long-time S&T readers will remember his
many ATM articles in the "Gleanings" section.

Good observations, Jim.

Chuck

--- Jim Stitley wrote:
> It's interesting. When I was at the recent RTMC, I
> spoke to Meade about how poor the documentaion and
> system requirements were for the setting up their
> GOTO scopes. They all agreed.
>
> I suggested a short set-up video or web clip, or
> some better way to explain. I was told they get a
> LOT of questions everyday on set up problems due to
> documentation - they seem to know the problem, but
> lack a SIMPLE solution, or willing to take the time
> to maybe make a short, simple demo videotape on
> ste-up - maybe someone in the local clubs could or
> would be interested. I remember years ago, Roger
> Tuthill made several videotapes on use of the C-8
> scopes. They had a little bit of amateur element to
> them, but they were full of good explanations and
> pointers. I still have them and they were
> reasonable price and very useful. Hint! Hint!
> Celestron and Meade!!! Anyone have good insider
> connections???
>
> OR, the next best thing would be a GOTO scope
> workshop given periodically by one of the local
> clubs. What do others think???
> Thanks,
> Jim Stitley

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