(usr-tc) Rockwell HCF Hell
Hi guys. I don't know what kind of modem demographics your users are dragging in, but here we are drowning in Rockwell HCFs that won't connect to anything with a USR/3Com logo. We have both Quads and DSP cards, and we are running the _latest_ code. TCS 3.6 with all the fixes. Most of the modem settings are the 3Com defaults. What are the best way to get these to get these things to work? Get an Ascend? ----Steve Stephen Amadei Director of MIS Dandy Connections, Inc. Atlantic City, NJ - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Are *they* running the latest code? The newest Rockwell stuff seems to play a little better with TC. Check with 808hi.com. -- Scot Desort Network Operations Manager NJ Internet Access sdesort@njaccess.com 973-303-4360 support@njaccess.com 973-303-HELP ----- Original Message ----- From: Stephen Amadei <amadei@dandy.net> To: <usr-tc@lists.xmission.com> Sent: Thursday, December 23, 1999 3:24 PM Subject: (usr-tc) Rockwell HCF Hell
Hi guys.
I don't know what kind of modem demographics your users are dragging in, but here we are drowning in Rockwell HCFs that won't connect to anything with a USR/3Com logo.
We have both Quads and DSP cards, and we are running the _latest_ code. TCS 3.6 with all the fixes. Most of the modem settings are the 3Com defaults.
What are the best way to get these to get these things to work? Get an Ascend?
----Steve Stephen Amadei Director of MIS Dandy Connections, Inc. Atlantic City, NJ
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- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Seroiusly! - YES! Buy an Ascend, or give away a free modem of choice with the new customers that may have a RockHell. You'll save money on Tech Support. Jason A. Nunnelley PS: They don't care for Livingston (LT) all that much either. Why USR can't deal with this is beyond me. -----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Stephen Amadei Sent: Thursday, December 23, 1999 12:24 PM To: usr-tc@lists.xmission.com Subject: (usr-tc) Rockwell HCF Hell Hi guys. I don't know what kind of modem demographics your users are dragging in, but here we are drowning in Rockwell HCFs that won't connect to anything with a USR/3Com logo. We have both Quads and DSP cards, and we are running the _latest_ code. TCS 3.6 with all the fixes. Most of the modem settings are the 3Com defaults. What are the best way to get these to get these things to work? Get an Ascend? ----Steve Stephen Amadei Director of MIS Dandy Connections, Inc. Atlantic City, NJ - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
PS: They don't care for Livingston (LT) all that much either. Why USR can't deal with this is beyond me.
Why? Because Rockwell hasn't been able to make a modem that works properly since the 9600bps days. Lucent Winmodems haven't worked since the beginning of their existance either. I only partially blame 3COM for not being able to overcome the problems. If uninformed people would stop buying $29-$39 modems, and Rockwell and Lucent would stop selling the junk, we all would have a much easier life! --------------------------------------------------------------------- | Curtis V. Shambeau | curt@execpc.com | Senior Vice President | | ExecPC, Inc. - A Voyager.net company - NASDAQ Symbol: VOYN | | "Those who can't laugh at themselves leave the job to others" | --------------------------------------------------------------------- - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
On Thu, 23 Dec 1999, Jason A. Nunnelley wrote:
Seroiusly! - YES! Buy an Ascend, or give away a free modem of choice with the new customers that may have a RockHell. You'll save money on Tech Support.
Boss won't go for the free modem thing. I'm begging him to. I'd rather not buy the Ascend, (except to spite USR/3Com ;-) ), as it's another RAS to learn and it would take forever to build up enough HCF/other-bogus-modems to get the port ratio to a profitable level. We've never been able to get more than 3.5:1 on a single PRI...
PS: They don't care for Livingston (LT) all that much either. Why USR can't deal with this is beyond me.
The TCs work fantastic with the LTs now. Install the 5.49 or better firmware/drivers. ----Steve Stephen Amadei Director of MIS Dandy Connections, Inc. Atlantic City, NJ - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
I'd hate to admit this in an open forum, but I have watched my competition get more connections and better customer satisfaction with the ASCENDS. I am not lying. So, I would look at it serious if you are more interested in keeping customers than giving good services. There is a major difference in the 2 BTW. Giving good service may require that you expect your customers to have decent equipment. But, in a world of "Crap Rules!", you may have to look at the fact that all customer and company data has been pointing strongly to USR is better with good modems and strong management, and ASCEND is better for 99% of the idiots out there using crap to connect. Jason -----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Stephen Amadei Sent: Thursday, December 23, 1999 1:04 PM To: usr-tc@lists.xmission.com Subject: RE: (usr-tc) Rockwell HCF Hell On Thu, 23 Dec 1999, Jason A. Nunnelley wrote:
Seroiusly! - YES! Buy an Ascend, or give away a free modem of choice with the new customers that may have a RockHell. You'll save money on Tech Support.
Boss won't go for the free modem thing. I'm begging him to. I'd rather not buy the Ascend, (except to spite USR/3Com ;-) ), as it's another RAS to learn and it would take forever to build up enough HCF/other-bogus-modems to get the port ratio to a profitable level. We've never been able to get more than 3.5:1 on a single PRI...
PS: They don't care for Livingston (LT) all that much either. Why USR can't deal with this is beyond me.
The TCs work fantastic with the LTs now. Install the 5.49 or better firmware/drivers. ----Steve Stephen Amadei Director of MIS Dandy Connections, Inc. Atlantic City, NJ - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Seroiusly! - YES! Buy an Ascend, or give away a free modem of choice with the new customers that may have a RockHell. You'll save money on Tech Support. Jason A. Nunnelley PS: They don't care for Livingston (LT) all that much either. Why USR can't deal with this is beyond me. -----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Stephen Amadei Sent: Thursday, December 23, 1999 12:24 PM To: usr-tc@lists.xmission.com Subject: (usr-tc) Rockwell HCF Hell Hi guys. I don't know what kind of modem demographics your users are dragging in, but here we are drowning in Rockwell HCFs that won't connect to anything with a USR/3Com logo. We have both Quads and DSP cards, and we are running the _latest_ code. TCS 3.6 with all the fixes. Most of the modem settings are the 3Com defaults. What are the best way to get these to get these things to work? Get an Ascend? ----Steve Stephen Amadei Director of MIS Dandy Connections, Inc. Atlantic City, NJ - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
On Thu, 23 Dec 1999, Stephen Amadei wrote:
We have both Quads and DSP cards, and we are running the _latest_ code. TCS 3.6 with all the fixes. Most of the modem settings are the 3Com defaults.
We are still running the March '98 code on our Quad modems. Maybe we're lucky, or aren't trying hard enough, but we don't seem to have problems with HCF modems. I never upgraded to the April 99 code because things are going well, and I heard of a few folks having problems with the April 99 code. Brian - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
participants (5)
-
Brian Elfert -
Curt Shambeau -
Jason A. Nunnelley -
Scot Desort -
Stephen Amadei