When a security problem became publicized about a particular version of IOS I called the Cisco TAC to request a new version of the firmware. I didn't have a contract and they had never heard from me before. Not only did I get the code emailed to me, a support engineer phoned me back to see if I needed any help getting the code into the routers. He spent an hour on the phone with me suggesting memory upgrades, where to buy said upgrades, and explaining every little thing I could think to ask about Cisco routers. Now THAT is service. Matthew

-----Original Message----- From: Rick [SMTP:rallan@monmouth.com] Sent: Wednesday, October 20, 1999 11:18 PM To: usr-tc@lists.xmission.com Subject: Re: (usr-tc) ISPCon/3Com Open Meeting

I would have to agree with Allen when it comes to the quality of support between 3com and ANYONE. We currently maintain maintenance agreements with many vendors (including cisco and lucent..aka ascend) and it is always refreshing to have to deal with both cisco and lucent of 3com engineers. Both cisco and lucent are very willing to upgrade any firmware revision that has KNOWN bugs. If 3com would start to comprehend this subject I think it would help with their stock....., I mean image...

:>

Allen Marsalis wrote:

...

At 09:15 PM 10/15/99 -0400, Lon R. Stockton, Jr. wrote:

...

On Fri, 15 Oct 1999, Allen Marsalis wrote:

...

I have no regrets.. x2 was a big deal in our area (we certainly helped) and being the first 56k provider in our area was a big win for us. USR made that happen.. I liked USR.. It's 3com that I feel ill about.

Agreed here too. Getting my TC rack was a big win for us, and having it still is. We were first with x2, first with v.90, and our v.90 *still* walks all over my competitions' PM-based dialup pools. And we're still the only provider in town doing ISDN, which is the best thing you can get here aside from a dedicated line. (and we're served by Sprint, who has some really good ISDN BRI pricing...only about $5 more than two regular phone lines and flat-rate to boot...not to mention that inbound PRIs are about 1/2 the cost of CT1's).

Same here. That's pretty much exactly how we feel about it. However we occationally find a user with a good sportster/3com modem who can't get v.90 on our TCS but can on our TNT (eval) and more importantly, can with our competitors. Users won't stay with 28.8 when they can get 48k elsewhere.. If there were no modem code issues, I'd be more than happy to send the eval back. Instead, I'll probably get an invoice...

...

...

Do we use 3com switches or routers? no we use cisco, foundry, etc..

I'm actually a fan of their switches. But one doesn't have the same problems...either a ethernet switch works or it doesn't. If it's

Well back when we started, we bought a superstack and it worked of course but when I found out it was half-duplex on all 10T ports, we sent it back and opted for a catalyst.. But nowadays I'm sure things are different. We outgrew the catalyst and now have a fastiron and we love it..

I realize that switches don't call for much support, but we did have some issues with the catalyst. Ciscos support as amazing and they even called back again just to make sure we were happy. 3com on the otherhand wanted to charge us for support on a 1 day old switch! I just wanted to double check to see that their was no fdx on the ports before sending it back. They could have cared less whether I returned it or not.. So I did!

Allen

- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

-- -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Rick Allan / rick@monmouth.com | Connect to a Backbone not a Wishbone Head of Network Engineering | Monmouth Internet Corporation 732-842-5366=====extension 102 | http://www.monmouth.com -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.