Big Problem - Need Help
Hoping someone here can help out on this: Have a TC rack with Hiper NMC 8.6.3, 10 Hiper DSP's 3.5.105, and Hiper ARC 5.3.107. 5 DSPs are not used. The other 5 have CT1's into them. Have another TC with same cards, same codes, all same except it has only 3 DSPs, all three with CT1's into them. The config on the two racks is practically identical, except the 10-DSP rack is on D4/AMI trunk settings, the 3-DSP rack is on ESF/B8ZS. The location with the 10 DSPs is the problem. Have some old Quad-modem racks at that location that work perfectly, trunk settings are all correct. I have a Windows ME machine that I can dial long distance into the "bad" rack, get a 44000 connection, and the 10-DSP rack works perfectly, regardless of what modem I use in the WinME machine. But I have a Win2K machine that when I dial up, on particular web pages, I only get half the page. On pages with JPEG images, (ebay auctions, for example), I fail to get any images to download. I've tried a Windows XP machine with a different modem and it has the same problem. Several customers with everything from Win98 to WinXP all having same problems. In fact, the only machine that works, and it works perfectly, is this one WinME machine I have. When the problem occurs, and images don't download, the browser sits there trying to download the images, like the network connection went away. But that's not the case, I can ping anywhere, I can open a different page, etc. That's working OK. On the particular page that I only get half of, the browser loads the first part, some GIF's at the top of the page, and then stops and says "Done" in the status bar at the bottom - it just quit transfering data. Like I said, configuration of modems on the DSP and settings for the ARC, as well as code versions, are all nearly identical to my 3-DSP rack that's working perfectly and has been for a long time. Any ideas? Anyone? Thanks, Joel
Joel, That sounds like an MTU problem. I'm not sure where the MTU settings are located, but I believe if they are set at greater than 1,500 you can have the symptoms you describe. Seth ----- Original Message ----- From: "Joel - Fox Computers" <jfox@foxcomputers.com> To: <usr-tc@mailman.xmission.com> Sent: Thursday, December 26, 2002 11:57 AM Subject: [USR-TC] Big Problem - Need Help Hoping someone here can help out on this: Have a TC rack with Hiper NMC 8.6.3, 10 Hiper DSP's 3.5.105, and Hiper ARC 5.3.107. 5 DSPs are not used. The other 5 have CT1's into them. Have another TC with same cards, same codes, all same except it has only 3 DSPs, all three with CT1's into them. The config on the two racks is practically identical, except the 10-DSP rack is on D4/AMI trunk settings, the 3-DSP rack is on ESF/B8ZS. The location with the 10 DSPs is the problem. Have some old Quad-modem racks at that location that work perfectly, trunk settings are all correct. I have a Windows ME machine that I can dial long distance into the "bad" rack, get a 44000 connection, and the 10-DSP rack works perfectly, regardless of what modem I use in the WinME machine. But I have a Win2K machine that when I dial up, on particular web pages, I only get half the page. On pages with JPEG images, (ebay auctions, for example), I fail to get any images to download. I've tried a Windows XP machine with a different modem and it has the same problem. Several customers with everything from Win98 to WinXP all having same problems. In fact, the only machine that works, and it works perfectly, is this one WinME machine I have. When the problem occurs, and images don't download, the browser sits there trying to download the images, like the network connection went away. But that's not the case, I can ping anywhere, I can open a different page, etc. That's working OK. On the particular page that I only get half of, the browser loads the first part, some GIF's at the top of the page, and then stops and says "Done" in the status bar at the bottom - it just quit transfering data. Like I said, configuration of modems on the DSP and settings for the ARC, as well as code versions, are all nearly identical to my 3-DSP rack that's working perfectly and has been for a long time. Any ideas? Anyone? Thanks, Joel _______________________________________________ USR-TC mailing list USR-TC@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc
Joel, Another thing to do is to try doing a reverse traceroute back to the computers that are having the problem to confirm the routing is OK. Seth ----- Original Message ----- From: "Joel - Fox Computers" <jfox@foxcomputers.com> To: <usr-tc@mailman.xmission.com> Sent: Thursday, December 26, 2002 11:57 AM Subject: [USR-TC] Big Problem - Need Help Hoping someone here can help out on this: Have a TC rack with Hiper NMC 8.6.3, 10 Hiper DSP's 3.5.105, and Hiper ARC 5.3.107. 5 DSPs are not used. The other 5 have CT1's into them. Have another TC with same cards, same codes, all same except it has only 3 DSPs, all three with CT1's into them. The config on the two racks is practically identical, except the 10-DSP rack is on D4/AMI trunk settings, the 3-DSP rack is on ESF/B8ZS. The location with the 10 DSPs is the problem. Have some old Quad-modem racks at that location that work perfectly, trunk settings are all correct. I have a Windows ME machine that I can dial long distance into the "bad" rack, get a 44000 connection, and the 10-DSP rack works perfectly, regardless of what modem I use in the WinME machine. But I have a Win2K machine that when I dial up, on particular web pages, I only get half the page. On pages with JPEG images, (ebay auctions, for example), I fail to get any images to download. I've tried a Windows XP machine with a different modem and it has the same problem. Several customers with everything from Win98 to WinXP all having same problems. In fact, the only machine that works, and it works perfectly, is this one WinME machine I have. When the problem occurs, and images don't download, the browser sits there trying to download the images, like the network connection went away. But that's not the case, I can ping anywhere, I can open a different page, etc. That's working OK. On the particular page that I only get half of, the browser loads the first part, some GIF's at the top of the page, and then stops and says "Done" in the status bar at the bottom - it just quit transfering data. Like I said, configuration of modems on the DSP and settings for the ARC, as well as code versions, are all nearly identical to my 3-DSP rack that's working perfectly and has been for a long time. Any ideas? Anyone? Thanks, Joel _______________________________________________ USR-TC mailing list USR-TC@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc
Hey Joel, I don't know if this will help at all but we ran in to a similar situation a few months ago... With many very popular sites the pages would only partially load (images, etc. would not ever come up) but I could definitely connect to the site. Upon looking at the properties of the images and content that was not loading we found that it was all static content that was being pulled from an Akamai server that was within our upstream providers network. Because we were in the process of Re-IP'ing some of our dial-up networks they were being statically routed to the internet through our upstream provider so I could see Cnet.com for instance but the Akamai routing told it to pull the static content from a closer source (one that we were being statically routed passed) it would only partially come up. Of course, that wouldn't explain at all why this crazy thing would continue to work with your WinME box. We all know that WinME sucks really bad so maybe it's just pulling from cache and not complaining?!? Just a guess... Don't know if this'll help at all because what I dealt with was a pretty isolated incident but it may be worth just tracking down the content that isn't loading and looking for a connection there. Best of luck and happy New Year to all on the list. Justin Kendall jkendall@neteze.com ----- Original Message ----- From: Joel - Fox Computers <jfox@foxcomputers.com> To: <usr-tc@mailman.xmission.com> Sent: Thursday, December 26, 2002 11:57 AM Subject: [USR-TC] Big Problem - Need Help Hoping someone here can help out on this: Have a TC rack with Hiper NMC 8.6.3, 10 Hiper DSP's 3.5.105, and Hiper ARC 5.3.107. 5 DSPs are not used. The other 5 have CT1's into them. Have another TC with same cards, same codes, all same except it has only 3 DSPs, all three with CT1's into them. The config on the two racks is practically identical, except the 10-DSP rack is on D4/AMI trunk settings, the 3-DSP rack is on ESF/B8ZS. The location with the 10 DSPs is the problem. Have some old Quad-modem racks at that location that work perfectly, trunk settings are all correct. I have a Windows ME machine that I can dial long distance into the "bad" rack, get a 44000 connection, and the 10-DSP rack works perfectly, regardless of what modem I use in the WinME machine. But I have a Win2K machine that when I dial up, on particular web pages, I only get half the page. On pages with JPEG images, (ebay auctions, for example), I fail to get any images to download. I've tried a Windows XP machine with a different modem and it has the same problem. Several customers with everything from Win98 to WinXP all having same problems. In fact, the only machine that works, and it works perfectly, is this one WinME machine I have. When the problem occurs, and images don't download, the browser sits there trying to download the images, like the network connection went away. But that's not the case, I can ping anywhere, I can open a different page, etc. That's working OK. On the particular page that I only get half of, the browser loads the first part, some GIF's at the top of the page, and then stops and says "Done" in the status bar at the bottom - it just quit transfering data. Like I said, configuration of modems on the DSP and settings for the ARC, as well as code versions, are all nearly identical to my 3-DSP rack that's working perfectly and has been for a long time. Any ideas? Anyone? Thanks, Joel _______________________________________________ USR-TC mailing list USR-TC@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc
Joel, How About The MTU Setting Dose The MTU Of Your Rack Match The MTU Specified By Your Radius Server? Travis -----Original Message----- From: usr-tc-admin@mailman.xmission.com [mailto:usr-tc-admin@mailman.xmission.com] On Behalf Of Joel - Fox Computers Sent: Thursday, December 26, 2002 2:57 PM To: usr-tc@mailman.xmission.com Subject: [USR-TC] Big Problem - Need Help Importance: High Hoping someone here can help out on this: Have a TC rack with Hiper NMC 8.6.3, 10 Hiper DSP's 3.5.105, and Hiper ARC 5.3.107. 5 DSPs are not used. The other 5 have CT1's into them. Have another TC with same cards, same codes, all same except it has only 3 DSPs, all three with CT1's into them. The config on the two racks is practically identical, except the 10-DSP rack is on D4/AMI trunk settings, the 3-DSP rack is on ESF/B8ZS. The location with the 10 DSPs is the problem. Have some old Quad-modem racks at that location that work perfectly, trunk settings are all correct. I have a Windows ME machine that I can dial long distance into the "bad" rack, get a 44000 connection, and the 10-DSP rack works perfectly, regardless of what modem I use in the WinME machine. But I have a Win2K machine that when I dial up, on particular web pages, I only get half the page. On pages with JPEG images, (ebay auctions, for example), I fail to get any images to download. I've tried a Windows XP machine with a different modem and it has the same problem. Several customers with everything from Win98 to WinXP all having same problems. In fact, the only machine that works, and it works perfectly, is this one WinME machine I have. When the problem occurs, and images don't download, the browser sits there trying to download the images, like the network connection went away. But that's not the case, I can ping anywhere, I can open a different page, etc. That's working OK. On the particular page that I only get half of, the browser loads the first part, some GIF's at the top of the page, and then stops and says "Done" in the status bar at the bottom - it just quit transfering data. Like I said, configuration of modems on the DSP and settings for the ARC, as well as code versions, are all nearly identical to my 3-DSP rack that's working perfectly and has been for a long time. Any ideas? Anyone? Thanks, Joel _______________________________________________ USR-TC mailing list USR-TC@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc
participants (4)
-
Joel - Fox Computers -
Justin Kendall -
Seth Jacobs -
Travis M. Best