I tried two different things with no luck: 1. TCM - selected the lights at the top of the card, Configure->Actions/Commands->Timeslot,SelectAll->Software->Soft Busy Out 2. TCM - selected the whole card, Configure->Actions/Commands->Hardware->Remove From Service I'm assuming #1 took the B-channels out of service, or is there something else I should have done? -----Original Message----- From: Jeff McAdams [mailto:jeffm@iglou.com] Sent: Friday, February 21, 2003 8:02 AM To: usr-tc@mailman.xmission.com Subject: Re: [USR-TC] Three PRI Questions

#3. All 10 PRI's are in a single "hunt group" with 4 different numbers assigned to that group. Regardless of the phone number I call, the call comes into the first DSP. If I busy-out that first DSP, dialing any number results in a busy-signal. In other words, if one DSP is not there, calls don't roll over to the next available PRI. I'm pretty sure this is a telco config issue - but is there something I may be doing wrong? Just want to make sure.

How are you busying them out? If you just busy the modems out and not take the B channels out of service, this is normal. Take the B channels out of service and your calls should roll over correctly. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456