(usr-tc) The 3Com Support Contract B*tch
What is the name of the lady at 3Com who likes to bust everyones balls about support contracts? I got a call today, totally threatening and unreasonable, from a lady at 3Com. I just want to get my facts straight. Also, maybe a letter should be drafted, something like "We the undersigned ISP's refuse to purchase support contracts until <someone> is no longer associated with that division of 3Com".........then have something like: ISP Name Ports Contract Value -------------------- ----------- ---------------- foo.com 1200 $ 8000.00 blah.com 25000 $200000.00 . . . . Total: $5,000,000 something like that.............anyways just a thought. Brian ----------------------------------------------------- Brian Feeny, CCNA signal@shreve.net 318-222-2638 x 109 http://www.shreve.net/~signal Network Administrator ShreveNet Inc. (ASN 11881) - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
If it's who I think it is, probably LaChina Mc Something-or-other. On Mon, 17 Jul 2000, Brian wrote:
What is the name of the lady at 3Com who likes to bust everyones balls about support contracts? I got a call today, totally threatening and unreasonable, from a lady at 3Com. I just want to get my facts straight.
Also, maybe a letter should be drafted, something like "We the undersigned ISP's refuse to purchase support contracts until <someone> is no longer associated with that division of 3Com".........then have something like:
ISP Name Ports Contract Value -------------------- ----------- ---------------- foo.com 1200 $ 8000.00 blah.com 25000 $200000.00 . . . . Total: $5,000,000
something like that.............anyways just a thought.
Brian
----------------------------------------------------- Brian Feeny, CCNA signal@shreve.net 318-222-2638 x 109 http://www.shreve.net/~signal Network Administrator ShreveNet Inc. (ASN 11881)
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I remember seeing many complaints (and having some trouble with) Michelle Catalano (sp?) but of late have had less problems in this area then most posts report. I think Michelle is on vacation this week, although I may be wrong. Dave Lajoie Remote System Administrator North Country Internet Access E-Mail: dave@ncia.net On Mon, 17 Jul 2000, Brian wrote:
What is the name of the lady at 3Com who likes to bust everyones balls about support contracts? I got a call today, totally threatening and unreasonable, from a lady at 3Com. I just want to get my facts straight.
Also, maybe a letter should be drafted, something like "We the undersigned ISP's refuse to purchase support contracts until <someone> is no longer associated with that division of 3Com".........then have something like:
ISP Name Ports Contract Value -------------------- ----------- ---------------- foo.com 1200 $ 8000.00 blah.com 25000 $200000.00 . . . . Total: $5,000,000
something like that.............anyways just a thought.
Brian
----------------------------------------------------- Brian Feeny, CCNA signal@shreve.net 318-222-2638 x 109 http://www.shreve.net/~signal Network Administrator ShreveNet Inc. (ASN 11881)
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
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I thought Michelle was service contracts and LaChina was v.90 --Rich Adams, President, Dayton Internet Services Inc., Dayton, Ohio-- --w8mfd@dayton.net--www.dayton.net--www.dayton.com--937-586-2500-- On Mon, 17 Jul 2000, Dave Lajoie wrote:
I remember seeing many complaints (and having some trouble with) Michelle Catalano (sp?) but of late have had less problems in this area then most posts report. I think Michelle is on vacation this week, although I may be wrong.
Dave Lajoie Remote System Administrator North Country Internet Access E-Mail: dave@ncia.net
On Mon, 17 Jul 2000, Brian wrote:
What is the name of the lady at 3Com who likes to bust everyones balls about support contracts? I got a call today, totally threatening and unreasonable, from a lady at 3Com. I just want to get my facts straight.
Also, maybe a letter should be drafted, something like "We the undersigned ISP's refuse to purchase support contracts until <someone> is no longer associated with that division of 3Com".........then have something like:
ISP Name Ports Contract Value -------------------- ----------- ---------------- foo.com 1200 $ 8000.00 blah.com 25000 $200000.00 . . . . Total: $5,000,000
something like that.............anyways just a thought.
Brian
----------------------------------------------------- Brian Feeny, CCNA signal@shreve.net 318-222-2638 x 109 http://www.shreve.net/~signal Network Administrator ShreveNet Inc. (ASN 11881)
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
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I would hope that 3Com is smart enough to follow this list and pick up on our collective frustration at the 3Com support contracts folks. If they are serious about making a run of the TC system they had best get it in gear. In the past year we have acquired several other smaller ISPs. I am working to move them from a mixture of platform (PM2, PM3, Bay 5399, Ascend, etc) to TC. But with the level of support 3Com is offering it is a hard sale. We are fortunate to have support from Source Technology and Intelligent Choice, but if they are our best help we are in serious trouble... Ted Mecimore Operations Manager Vista Technology 108 Meeting Street Morganton, NC 28655 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Based on their support (or lack thereof) I've already decided that our next purchase won't be a 3COM unit. Give me back USRobotic's support any time, they were outstanding. ---Marius (Agora Online)
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Ted Mecimore Sent: Monday, July 17, 2000 5:31 PM To: usr-tc@lists.xmission.com Subject: (usr-tc) Wake up 3Com!!
I would hope that 3Com is smart enough to follow this list and pick up on our collective frustration at the 3Com support contracts folks. If they are serious about making a run of the TC system they had best get it in gear. In the past year we have acquired several other smaller ISPs. I am working to move them from a mixture of platform (PM2, PM3, Bay 5399, Ascend, etc) to TC. But with the level of support 3Com is offering it is a hard sale. We are fortunate to have support from Source Technology and Intelligent Choice, but if they are our best help we are in serious trouble...
Ted Mecimore Operations Manager Vista Technology 108 Meeting Street Morganton, NC 28655
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
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On Mon, 17 Jul 2000, Marius Kirschner wrote:
Based on their support (or lack thereof) I've already decided that our next purchase won't be a 3COM unit. Give me back USRobotic's support any time, they were outstanding.
Hmm, I can't agree that USR's support was outstanding. Days of listening to Canon in D for 2 hours at a time are still very vivid in my mind...........and you know, I use to like that song, there aren't many classics I like, but that was one of them, and USR ruined it for me :) Brian
---Marius (Agora Online)
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Ted Mecimore Sent: Monday, July 17, 2000 5:31 PM To: usr-tc@lists.xmission.com Subject: (usr-tc) Wake up 3Com!!
I would hope that 3Com is smart enough to follow this list and pick up on our collective frustration at the 3Com support contracts folks. If they are serious about making a run of the TC system they had best get it in gear. In the past year we have acquired several other smaller ISPs. I am working to move them from a mixture of platform (PM2, PM3, Bay 5399, Ascend, etc) to TC. But with the level of support 3Com is offering it is a hard sale. We are fortunate to have support from Source Technology and Intelligent Choice, but if they are our best help we are in serious trouble...
Ted Mecimore Operations Manager Vista Technology 108 Meeting Street Morganton, NC 28655
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
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----------------------------------------------------- Brian Feeny, CCNA signal@shreve.net 318-222-2638 x 109 http://www.shreve.net/~signal Network Administrator ShreveNet Inc. (ASN 11881) - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Also sprach Brian
On Mon, 17 Jul 2000, Marius Kirschner wrote:
Based on their support (or lack thereof) I've already decided that our next purchase won't be a 3COM unit. Give me back USRobotic's support any time, they were outstanding.
Hmm, I can't agree that USR's support was outstanding. Days of listening to Canon in D for 2 hours at a time are still very vivid in my mind.....
Canon in D didn't show up until after the 3Com purchase. I'd always put it on speakerphone and inflict the rest of the office with it. :) They always knew when I was calling 3Com. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
nod, I have never in my career seen so much frustration against a company regarding its support contracts. I have seen this with the TC support contracts for 4 years. Brian On Mon, 17 Jul 2000, Ted Mecimore wrote:
I would hope that 3Com is smart enough to follow this list and pick up on our collective frustration at the 3Com support contracts folks. If they are serious about making a run of the TC system they had best get it in gear. In the past year we have acquired several other smaller ISPs. I am working to move them from a mixture of platform (PM2, PM3, Bay 5399, Ascend, etc) to TC. But with the level of support 3Com is offering it is a hard sale. We are fortunate to have support from Source Technology and Intelligent Choice, but if they are our best help we are in serious trouble...
Ted Mecimore Operations Manager Vista Technology 108 Meeting Street Morganton, NC 28655
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
----------------------------------------------------- Brian Feeny, CCNA signal@shreve.net 318-222-2638 x 109 http://www.shreve.net/~signal Network Administrator ShreveNet Inc. (ASN 11881) - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
On Mon, 17 Jul 2000, Ted Mecimore wrote:
I would hope that 3Com is smart enough to follow this list and pick up on our collective frustration at the 3Com support contracts folks.
I think that at this point this list is not really monitored. There were a number of folks here in the past (Krish, Mike... ?) that actually participated, but I'm guessing they either left the company or are instructed not to give away "free" support anymore. I think that overall this list has dwindled down to a few die-hard folks and that's it. In the past you could post a "hey, how does everyone like v.blah.foo code?" and get a string of responses. These days, well... Part of that is probably due to the fact that the code has gotten a bit better, and part having to do with market share. It should be embarrasing to the 3Com folk that their modems still don't connect worth a crap to most internal Mac modems (with the exception being the discontinued Quad cards). The only thing I've seen from 3Com people lately were posts from a few green field or sales tech guys asking about how to turn the chassis on or something along those lines. In short, bringing up 3Com "corporate issues" here is probably a waste of time these days... Perhaps the 3Com message boards are where everyone's at now? Charles
Ted Mecimore Operations Manager Vista Technology 108 Meeting Street Morganton, NC 28655
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People are still paying for support? Man, I get 1-2 calls a week asking me to participate in some sort of promotion, rebate, etc. Cisco maybe able to get away with robbing ISP's for support contracts.... but I can't see how/why 3Com thinks they can. There are to many alternatives that are to good to pass up. Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545 On Mon, 17 Jul 2000, Dave Lajoie wrote:
I remember seeing many complaints (and having some trouble with) Michelle Catalano (sp?) but of late have had less problems in this area then most posts report. I think Michelle is on vacation this week, although I may be wrong.
Dave Lajoie Remote System Administrator North Country Internet Access E-Mail: dave@ncia.net
On Mon, 17 Jul 2000, Brian wrote:
What is the name of the lady at 3Com who likes to bust everyones balls about support contracts? I got a call today, totally threatening and unreasonable, from a lady at 3Com. I just want to get my facts straight.
Also, maybe a letter should be drafted, something like "We the undersigned ISP's refuse to purchase support contracts until <someone> is no longer associated with that division of 3Com".........then have something like:
ISP Name Ports Contract Value -------------------- ----------- ---------------- foo.com 1200 $ 8000.00 blah.com 25000 $200000.00 . . . . Total: $5,000,000
something like that.............anyways just a thought.
Brian
----------------------------------------------------- Brian Feeny, CCNA signal@shreve.net 318-222-2638 x 109 http://www.shreve.net/~signal Network Administrator ShreveNet Inc. (ASN 11881)
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
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I would gladly pay for the support if it had the level of expertise and response time you get with Cisco when you call with a network down emergency. The cool grand I paid Cisco on my border router paid off on the first shot out of the barrel because of direct answers and minimal downtime, not to mention followup. 3Com wanted a lot more than that with no improvement in the support. It is cheaper for me to wait for a part to 'fail' and buy a new one from a var that has a clue and get the install support to resolve the 'failure'. There are a lot of 'free' options out there but my experience is that 'free' means don't call me if it doesn't work. Mark Thornton San Marcos Internet, Inc. 512-393-5300 ----- Original Message ----- From: Paul Farber <farber@admin.f-tech.net> To: <usr-tc@lists.xmission.com> Sent: Monday, July 17, 2000 5:42 PM Subject: Re: (usr-tc) The 3Com Support Contract B*tch
People are still paying for support? Man, I get 1-2 calls a week asking me to participate in some sort of promotion, rebate, etc.
Cisco maybe able to get away with robbing ISP's for support contracts.... but I can't see how/why 3Com thinks they can. There are to many alternatives that are to good to pass up.
Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545
On Mon, 17 Jul 2000, Dave Lajoie wrote:
I remember seeing many complaints (and having some trouble with)
Michelle
Catalano (sp?) but of late have had less problems in this area then most posts report. I think Michelle is on vacation this week, although I may be wrong.
Dave Lajoie Remote System Administrator North Country Internet Access E-Mail: dave@ncia.net
On Mon, 17 Jul 2000, Brian wrote:
What is the name of the lady at 3Com who likes to bust everyones balls about support contracts? I got a call today, totally threatening and unreasonable, from a lady at 3Com. I just want to get my facts
straight.
Also, maybe a letter should be drafted, something like "We the
undersigned
ISP's refuse to purchase support contracts until <someone> is no longer associated with that division of 3Com".........then have something like:
ISP Name Ports Contract Value -------------------- ----------- ---------------- foo.com 1200 $ 8000.00 blah.com 25000 $200000.00 . . . . Total: $5,000,000
something like that.............anyways just a thought.
Brian
----------------------------------------------------- Brian Feeny, CCNA signal@shreve.net 318-222-2638 x 109 http://www.shreve.net/~signal Network Administrator ShreveNet Inc. (ASN 11881)
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
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participants (10)
-
Brian -
Charles Sprickman -
Dave Lajoie -
Dayton Internet -
Jaye Mathisen -
Jeff Mcadams -
Marius Kirschner -
Mark Thornton -
Paul Farber -
Ted Mecimore