I see a few customers with crappy phone lines, crappy modems, or both that have disconnects (lost carriers). One time I did have the majority of my customers with disconnect problems and this was due to line coding being set wrong. My CT1's were originally set up with AMI line coding. I had put in an order to change to B8ZS. [I have very little understanding of telco things, but...] Apparently, to change that, the telco's switch has to be reprogrammed, something called a Soneplex has to be reprogrammed, an HDSL box had to be changed, and of course my equip had to be changed. The local telco tech saw the order and reprogrammed the Soneplex to b8zs while everything else was set for AMI. People could still get in, but most people were dropping off in less than an hour. Soon as I found it, he switched it back, everything worked fine. I would suspect line coding (or some other trunk setting) if you're seeing really bad disconnects. It seems that the most of the trunk settings make minor differences in quality, but only a couple actually cause it to work or not work when set wrong. Just my thoughts... - Joel -----Original Message----- From: Kris McElroy [mailto:kris.mcelroy@duracom.net] Sent: Tuesday, October 01, 2002 2:59 PM To: usr-tc@mailman.xmission.com Subject: [USR-TC] Disconnect Issues I have been experiencing frequent disconnects on a majority of my Total Control boxes. I am running Code 2.1.85 in a majority of my cities that are having issues. I upgraded one city to 3.5.12 and things just got worse. I read the archive and it mentioned 3.5.105 was working well. I can only download 3.5.100 from source, is it just as good? Furthermore is there any software that I can run to monitor the DSP modems to see what the deal is for disconnects or does anyone have pointers that I can check? Thanks, Kris McElroy kmcelroy@duracom.net Internet Systems Engineer Duracom, INC. www.duracom.net _______________________________________________ USR-TC mailing list USR-TC@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc