On Thu, 13 Jan 2000, Scot bethke wrote:
Well Bell Atlantic just called back, they set up a protocol Analyzer on the trunks and said my HyperDSPs are returning a "NO CHANNELS AVAILABLE" error when they dial in past the last channel on my first PRI.. Now again I have swapped the PRI's so I know that both cards work. Would there be something I'm missing here to tell these cards (or the Harc) that they need to pass stuff over to the second PRI?
Nope. Absolutely nothing. Now, on the other hand, if you do a list interfaces, what does it give back to you? Is the HARC seeing the channels up and available on your second DSP? If not, what does list chassis give back to you? Here's the deal - hunting from PRI to PRI is a telco switch side issue. If all channels are up and running on your PRI's, then it's the telco's responsibility to pass those calls to you in some fashion. Did you ask them when they did an ISDN trace how many trunks were in the group? 1? 2? x? To do that trace, you'll need to give them the lead phone number for your hunt group. What I would do is the following... 1) Select the second DSP. 2) Click on the actions button. 3) Click on Hardware and change it to Software. 4) Click on No Command and change it to Restore T1/E1 and Modems from Default. 5) Click on Execute. 6) When the result is successful click on Save both T1/E1 and Modems to NVRAM. 7) Click on Execute. 8) When the result is successful, click on Software and change it to Hardware. 9) Click on Hardware No Command and change it to Hardware Reset. When the result is successful, close that window, then re-program your DSP's T1 level settings by hand after it comes back up. This will guard against old settings interfering with current issues. You know that DSP #1 works. The best way I've found to program these settings is to open up the programmed settings for both DSP's simultaneously by clicking on the first DSP's T1 then control clicking on the second DSP's T1. Then you should be able to manually set copy the information. I have personally run into a few cases where old settings did interfere with current settings and restoring to factory default has saved me a bunch of time and effort from past attempts to fix things. I have also found that using "Load From" isn't the best way to change settings and know that they're set accurately. Make sure that if you're expecting DNIS that the telco is sending it. If not, the DSP will not accept the call. If there is still an issue, have the telco provisioning people go back and compare PRI #1 versus #2. If they're not identical in translations, have them fix #2 to match #1. If they tell you that things are identical after all that, then maybe Krish would be willing to help you or your 3Com sales rep may send you over to an NC who might help. Nope, I don't work for 3Com. I just teach people how to use their stuff... :) Kevin E-Mail: s1kevin@tims.net Web: http://users.sota-oh.com/~s1kevin/ Unsolicited advertisements processing fee: $50 subject to change without notice - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.