"the platform may become doomed before it matures." It has had years to mature... I believe it was actually further along and more mature when USR had it. I mean OSPF is just now being released. Other platforms have had OSPF for over 2 years. From what I understand before 3com took over many things were slated to be done but dropped. Ed ----- Original Message ----- From: Scot Desort <scot@njaccess.net> To: <usr-tc@lists.xmission.com> Sent: Wednesday, October 13, 1999 12:06 PM Subject: Re: (usr-tc) Beaurocracy issues ;) Jeff Mcadams wrote:
They already have a software only support contract...its just as ridiculous as the rest of them.
Geez, didn't realize that. So I guess the pricing is not attractive? We all want free, but if it were only a nominal charge, that might have helped ;-(
I think Scot (it is just 1 "t" right?) has some very good points here
Yep, 1 't'. Thanks for noticing :-)
Better communication between the developers and customers would fix this...if I knew that 3Com kept up good communication with someone who reported a problem regarding that problem and I weren't getting feedback about a problem I reported, then I'd know to call again and try again, or know to go forward with a public posting since it would seem that 3Com hasn't deemed it worthy to fix. However, given 3Com's unbelievably closed development environment, I haven't a clue if this thing is sitting in some engineer's queue somewhere to be fixed or not. (Even if it is in a queue somewhere, for a security bug like this, even that's unacceptable).
Exactly. Not knowing what's being done only adds to the frustration and resentment.
3Com needs to seriously open up to their customers here...remove many layers of beaurocracy (these two statements amount to the same thing), and get them more involved...maybe even make the engineering mailing lists and stuff publically available...get the customers in on the actual development process. Maybe making them publically available would be a bad idea (would end up with too much noise), but perhaps invite specific customers to join in? There are certainly a few people on this list that could give you some good feedback. I know...this is a pretty radical idea...maybe it doesn't need to go this far, but just something that one of my co-workers and I were discussing the other day. Regardless of how its done, 3Com *definitely* needs to open up to their customers more. When, in the course of 2-3 days on a mailing list, 4 or 5 *MAJOR* issues can be mentioned that are still unaddressed after about a year for each...something needs to be done.
Hopefully something will change soon. It's a shame that something as basic as the lack of close interaction with the user base is keeping the TC product line from truly standing out in the NAS arena. 3COM, as you've stated in the past many times, really has something special on their hands, and the TC platform can do so much more. But until these basic code issues and responsiveness to the needs of the users is addressed, the platform may become doomed before it matures. -Scot NJAccess - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.