The current count is 9 people don't have support contracts, and 4 do.
Hmmm, must have missed all this... We're a big NO. We had a contract, which 3COM were unable to honour as per the terms when we needed it. They gave us a full credit for the contract, and then 12 months later sent us to the collectors for not paying it (and then tried to collect in US funds, not AUD).
- One "yes" only had software coverage even though they would have liked to have greater coverage. They had to settle for software-only because of the cost
I can go along with that. It's cheaper for me to keep a spare chassis on hand myself than it is to pay 3COM for a contract. As for software - we're Quad/NETserver based. There doesn't seem to be any interest at 3COM towards fixing the interoperability problems reported here, nor will there be any new NETserver code, so why would I want even software support?
The best I got from the discussion was that service options could be discussed (ie, a special deal is how I understand this) if its "a sound business case that makes sense for the customer and for 3Com."
ie, if you're as big as AOL, we'll cut you a deal :-)
Let me suggest that a sound business case for 3Com would be to not lose their customers which is what is happening...3Com is verging towards losing us as a customer even...and we've been a USRobotics/3Com customer for at least 5 years (35 Amp power supplied and dual analog 14.4 modems)
We're seriously considering our options as well - it's not very likely that we'll be upgrading to HiPer gear. Probably move to Cisco instead, which is what our interstate office use. ------------------------------------------------------------------------ Bob Purdon, Ground Floor, Marine Board Building Technical Manager (Tas/Vic), 1 Franklin Wharf, Tas 7000 Southern Internet Services. +61 (3) 6234 7444 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.