We have a user who has been having problems with their dialup connection from the day they started with us. They are complaining about the typical "stalling problem" and their application (a stock tracking application) dying which is causing them to have to do a reboot on Win95. To make matters worse they have a Lucent Winmodem. I have sent them the latest software but it doesn't seem to help. They are getting a solid 28.8kbs connection. I looked at theor modem stats in TCM, when they were connected, and the analog stats look fine. However, when I look at Call Stats I am seeing some strange numbers: Number of characters sent 2664304 Numebr of charcters received 398400 Number of blocks sent 37255 Number of blocks received 19320 Numebr of retrains requested 0 Number of characters lost 0 Link block errors 1160 Number of link protocol timeouts 265 Number of NAKS sent 1919 Gain recalculation count 0 Do these numbers seem normal ? I checked other calls and the results of my observations are unconclusive. I am open to suggestions. Of course with their other ISP (where they lived previously) they didn't have this problem. Jeff Binkley ASA Network Computing - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.