So when you say they can't ping anything even our "router" (their gateway) you mean the netserver card? Their gateway should be the netserve card, and the gateway of the netserve card should be your next upstream router. Assuming the netserve is handing out IP's and all that good stuff the customer should have the settings to "obtain an ip and gateway automatically". Is the netserve handing out IP's or are they statically assigned to customers? Todd -----Original Message----- From: usr-tc-admin@mailman.xmission.com [mailto:usr-tc-admin@mailman.xmission.com]On Behalf Of Rick Eicher II Sent: Wednesday, October 09, 2002 3:20 PM To: usr-tc@mailman.xmission.com Subject: [USR-TC] routeing out of the box Warning first time to run a TC I have a TC with a dual PRI card, netserver pri, and Net Man card. I have it set up to the point that a user can dial in and get authenticated. Once they are connected they can not get anywhere. What I mean is they can not ping anything even our router (there gateway). From the console of the netserver card I can ping everything in the world. I currently do not have the Net Management card plugged into the switch; just the Net server card is plugged in. First do I need both cards plugged into our switch? Is there any other reason for user not being able to get out of the TC box? Thanks, Rick _______________________________________________ USR-TC mailing list USR-TC@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc