January 2004 - USR-TC - mailman.xmission.com

Hardware/Software compatibility matrix
by Tim Huffman 16 Jan '04

16 Jan '04

I've apparently lost link. Can anyone point to the latest version?

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Test tool on HiperARC 5.3.105
by Nyagitari Bosire 16 Jan '04

16 Jan '04

Hi there, I have an implementation of asynchronous dial on HiperARC and would like to be able to test remotely the lines connected to the QUADModems. Anyone out there with some insight in doing so? -- Regards, Nyagitari Bosire, Technical Operations UUNET Kenya Ltd. Tel: +254 20 69088000 Direct + 254 20 69088610 Fax: +254 20 69088001 http://www.uunet.co.ke For Technical Support call +254 20 690 UUNET or +254 20 69088638 NOTICE: "The contents of this e-mail and any accompanying documentation is confidential and any use thereof, in whatever form, by anyone other than the addressee for whom it is intended, is strictly prohibited."

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RE: [USR-TC] Authentication... I am at dead end!!!!
by Kirti S. Bajwa 14 Jan '04

14 Jan '04

Todd: Yours is the most kind and helpful response. Please help me with my theory (you can play devil's advocate): (a) From ARC terminal screen, I can ping the RADIUS server 12.21.237.15. The response is alive, then (b) I authenticate a user: _auth <UID> <PW> It fails. But here is my concern. On the RADIUS server, I have started the RADIUS server in debug mode (radiusd -x). In every case whenever I tried to test anything on the RADIUS server (RADIUS related), there is a bunch of lines displayed on the RADIUS debug screen. OK now. When I run authentication and it fails, there is no display on the debug screen on the RADIUS server. Therefore, my feeling is that the authentication never reaches the RADIUS server else there will be some display on the debug screen. What do you think? If I go along with this theory, then that means, something is blocking the AUTHENTICATION. There are two places where AUTHENTICATION can be stopped & quietly dropped: (1) Firewall (2) Gateway Router (Tell me if there are more places). I do have firewall (shorewall). I stopped it completely and then tried to AUTHENTICATE. No change. Now I think the problem may be the Gateway Router, which is a CISCO 26XX & managed by AT&T. After doing some research, it seems that 3Com TC does not talk to any server directly but always send its inquiries to a Gateway Router, which in turn determines that the command is for a local server and sends it back to the local network. Now I am not an expert on CISCO equipment but I think that AT&T has programmed their router in such a way that it drops the traffic directed from the (internal) network to (internal) network and only traffic from the Internet to the (internal) network and from (internal) network to Internet pass through. I have not talk to AT&T yet but you (or others on this list) can give their thoughts. Thanks. Kirti -----Original Message----- From: Todd Bertolozzi [mailto:todd.bertolozzi@voyager.net] Sent: Monday, January 12, 2004 8:54 PM To: 'Discussion relating to the 3Com/US Robotics Total Control modemsystems.' Subject: RE: [USR-TC] Authentication... I am at dead end!!!! It would be helpful to have more then 1 radius packet...can you copy and paste a "show ppp settings" please. It does seem a bit weird that you see the following in your radius packet: Initial-Connect-Rate : 1(NONE) That could be that it doesn't show a connect b/c of the failed auth...I'm not positive. Hard to tell with just the 1 packet. I'm wondering what your " DIAL_IN Users Authenticate:" is set to....it should be set to PAP. You should see that under a 'show ppp settings'. You're positive the radius secret is the same on the arc and your radius box? You can double check on the arc using: _reveal commands _show autheNTICATION radIUS secRETS If all else fails...if you would like to setup a temp account to the arc I can jump in and take a look in my spare time. Email me off the list for that though ;) Todd berto(a)voyager.net -----Original Message----- From: usr-tc-bounces+todd.bertolozzi=voyager.net(a)mailman.xmission.com [mailto:usr-tc-bounces+todd.bertolozzi=voyager.net@mailman.xmission.com] On Behalf Of Kirti S. Bajwa Sent: Monday, January 12, 2004 3:43 PM To: 'Discussion relating to the 3Com/US Robotics Total Control modemsystems.' Subject: RE: [USR-TC] Authentication... I am at dead end!!!! Todd: I changed the Primary Destination Port to 1812 & tested. No change. Any ideas? Kirti -------------------------- Todd: Thanks for your reply. Here is output from "monitor radius": --------------------------------------------------------------------- NAS-Identi Source-IP Src-Port Destination-IP Dest-Port Id Packet-Type NAS-Port : 516 --------------------------------------------------------------------- --------------------------------------------------------------------- User-Name : kbajwa User-Password : xxxxxxxxxx NAS-IP-Address : 12.21.237.241 NAS-Identifier : 12.21.237.241 NAS-Port : 522 Acct-Session-Id : 34144257 Interface-Index : 1778 Nas-Supports-Tags : 0 Service-Type : 2 Framed-Protocol : PPP Multilink-PPP-Endpoint-Id : 25 64 ca ee 8e 61 41 95 95 ca 1e 7 44 38 a7 e1 0 0 0 0 MP-EDO : 25 64 ca ee 8e 61 41 95 95 ca 1e 7 44 38 a7 e1 0 0 0 0 Chasis-Call-Slot : 3 Chasis-Call-Span : 1 Chasis-Call-Channel : 10 Initial-Connect-Rate : 1(NONE) Calling-Station-Id : 4237273002 Called-Station-Id : 6248 NAS-Port-Type : 0 -------------------------------------------------------------- Here is output from "show authentification settings" RADIUS AUTHENTICATION SETTINGS Local Authentication is: ENABLED Remote Authentication is: ENABLED Hint Assigned is: DISABLED Primary Server is: 12.21.237.15 Primary Destination Port is: 1645 Secondary Server is: 0.0.0.0 Secondary Destination Port is: 1645 Tertiary Server is: 0.0.0.0 Tertiary Destination Port is: 1645 Source Port is: 1645 Retransmission Timeout: 3 seconds Max Retransmissions: 10 Per Server Retry Count 3 Vendor Specific Attribute: ENABLED Prioritize Auth Server: DISABLED Active Authentication Server: 12.21.237.15 Send service type indication: ENABLED Authentication Counters Syslogs: DISABLED Authentication Counters Syslog Frequency: TWELVE HOURS Authentication Counters Syslog Reset: DISABLED Primary Auth Server Preference: 1 Secondary Auth Server Preference: 2 Tertiary Auth Server Preference: 3 -------------------------------------------------------------- The only thing I can see unusual is the port number of 1645. I have no idea where it is being set in 3Com. I have looked and looked but I am new & probably missing it. Thanks again for your help. I wait your response and/or suggestion!! Kirti -----Original Message----- From: Todd Bertolozzi [mailto:todd.bertolozzi@voyager.net] Sent: Monday, January 12, 2004 9:10 AM To: Discussion relating to the 3Com/US Robotics Total Control modemsystems. Subject: Re: [USR-TC] Authentication... I am at dead end!!!! You can always try a 'monitor radius' from cli. Can you copy and paste an output from 'show authentication settings' Todd ----- Original Message ----- From: "Kirti S. Bajwa" <kbajwa(a)tib.com> To: <usr-tc(a)mailman.xmission.com> Sent: Sunday, January 11, 2004 6:52 PM Subject: [USR-TC] Authentication... I am at dead end!!!! > Hello List: > > I have setup a 3Com TC box and having authentication problems. After entire > weekend of going around circles and squares, now I ask for help. Here are > the facts: > > RADIUS Server: > ----------------------- > RH9 > freeRADIUS 0.9.3 > > 3Com TC > ------------- > 1-HiPer NMC (8.6.3) > 2-HiPer ARC (5.3.3) > 10-HiPer DSP (3.5.12) > > =============================== > > I setup a RADIUS server & did a "radtest". I can authenticate a user. I have > added this ONE user only for testing. Next I setup NTRadPing utility on a > Window machine and authenticated the same <UID> & <PW>, no problem. In both > cases I have DEBUG utility (radiusd -X) running on the RADIUS server and I > can see the entries being authenticated. > > Next I have setup the 3Com TC. I believe, I have all the necessary entries. > Port is setup to 1812, SecretKey is verified, IP address of the RADIUS > server is correctly entered, etc. > > However, when I try to authenticate a user from 3Com: > > _auth <UID> <PW> > > No activity takes place on the RADIUS servers debug screen and > authentication fails. There is nothing in the log file > "/usr/local/var/log/radius/radius.log" other than "Ready to process > requests". > > I have checked the cabling. Both ARC cards Ethernet ports are connected to a > HUB which also connects to RADIUS server. When I am in CLI for ARC card, I > can ping the RADIUS server's IP address and "HiPer>>" responds by saying > that the server is ACTIVE. > > Having no activity on RADIUS server's DEBUG screen, I am assuming that 3Com > is not connecting to the RADIUS server. By the way, I did dial into 3Com TC > box and tried to connect as a Dial-In user, the authentication failed. > > If there is any place where I can see a log of the cause of the rejection of > the authentication, I might be able to work my way. I do appreciate any > suggestion help from this list. > > Thanks in advance. > > Kirti > > _______________________________________________ > USR-TC mailing list > USR-TC(a)mailman.xmission.com > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc > _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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Problem with Hiper ARC card
by Hafiz Ahmed 13 Jan '04

13 Jan '04

Dear All, I have problem in Hyper ARC in TC-1000 -70 amp chasis.when i try get access in it through console i can't get access in it and at that moment RN/FL LED becomes Red .But sometime I can & at that moment the RN/FL LED becomes Green. I do appreciate any suggestion help from this list. Thanking you Hafiz Ahmed

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RE: [USR-TC] Authentication... I am at dead end!!!!
by Kirti S. Bajwa 12 Jan '04

12 Jan '04

Todd: I changed the Primary Destination Port to 1812 & tested. No change. Any ideas? Kirti -------------------------- Todd: Thanks for your reply. Here is output from "monitor radius": --------------------------------------------------------------------- NAS-Identi Source-IP Src-Port Destination-IP Dest-Port Id Packet-Type NAS-Port : 516 --------------------------------------------------------------------- --------------------------------------------------------------------- User-Name : kbajwa User-Password : xxxxxxxxxx NAS-IP-Address : 12.21.237.241 NAS-Identifier : 12.21.237.241 NAS-Port : 522 Acct-Session-Id : 34144257 Interface-Index : 1778 Nas-Supports-Tags : 0 Service-Type : 2 Framed-Protocol : PPP Multilink-PPP-Endpoint-Id : 25 64 ca ee 8e 61 41 95 95 ca 1e 7 44 38 a7 e1 0 0 0 0 MP-EDO : 25 64 ca ee 8e 61 41 95 95 ca 1e 7 44 38 a7 e1 0 0 0 0 Chasis-Call-Slot : 3 Chasis-Call-Span : 1 Chasis-Call-Channel : 10 Initial-Connect-Rate : 1(NONE) Calling-Station-Id : 4237273002 Called-Station-Id : 6248 NAS-Port-Type : 0 -------------------------------------------------------------- Here is output from "show authentification settings" RADIUS AUTHENTICATION SETTINGS Local Authentication is: ENABLED Remote Authentication is: ENABLED Hint Assigned is: DISABLED Primary Server is: 12.21.237.15 Primary Destination Port is: 1645 Secondary Server is: 0.0.0.0 Secondary Destination Port is: 1645 Tertiary Server is: 0.0.0.0 Tertiary Destination Port is: 1645 Source Port is: 1645 Retransmission Timeout: 3 seconds Max Retransmissions: 10 Per Server Retry Count 3 Vendor Specific Attribute: ENABLED Prioritize Auth Server: DISABLED Active Authentication Server: 12.21.237.15 Send service type indication: ENABLED Authentication Counters Syslogs: DISABLED Authentication Counters Syslog Frequency: TWELVE HOURS Authentication Counters Syslog Reset: DISABLED Primary Auth Server Preference: 1 Secondary Auth Server Preference: 2 Tertiary Auth Server Preference: 3 -------------------------------------------------------------- The only thing I can see unusual is the port number of 1645. I have no idea where it is being set in 3Com. I have looked and looked but I am new & probably missing it. Thanks again for your help. I wait your response and/or suggestion!! Kirti -----Original Message----- From: Todd Bertolozzi [mailto:todd.bertolozzi@voyager.net] Sent: Monday, January 12, 2004 9:10 AM To: Discussion relating to the 3Com/US Robotics Total Control modemsystems. Subject: Re: [USR-TC] Authentication... I am at dead end!!!! You can always try a 'monitor radius' from cli. Can you copy and paste an output from 'show authentication settings' Todd ----- Original Message ----- From: "Kirti S. Bajwa" <kbajwa(a)tib.com> To: <usr-tc(a)mailman.xmission.com> Sent: Sunday, January 11, 2004 6:52 PM Subject: [USR-TC] Authentication... I am at dead end!!!! > Hello List: > > I have setup a 3Com TC box and having authentication problems. After entire > weekend of going around circles and squares, now I ask for help. Here are > the facts: > > RADIUS Server: > ----------------------- > RH9 > freeRADIUS 0.9.3 > > 3Com TC > ------------- > 1-HiPer NMC (8.6.3) > 2-HiPer ARC (5.3.3) > 10-HiPer DSP (3.5.12) > > =============================== > > I setup a RADIUS server & did a "radtest". I can authenticate a user. I have > added this ONE user only for testing. Next I setup NTRadPing utility on a > Window machine and authenticated the same <UID> & <PW>, no problem. In both > cases I have DEBUG utility (radiusd -X) running on the RADIUS server and I > can see the entries being authenticated. > > Next I have setup the 3Com TC. I believe, I have all the necessary entries. > Port is setup to 1812, SecretKey is verified, IP address of the RADIUS > server is correctly entered, etc. > > However, when I try to authenticate a user from 3Com: > > _auth <UID> <PW> > > No activity takes place on the RADIUS servers debug screen and > authentication fails. There is nothing in the log file > "/usr/local/var/log/radius/radius.log" other than "Ready to process > requests". > > I have checked the cabling. Both ARC cards Ethernet ports are connected to a > HUB which also connects to RADIUS server. When I am in CLI for ARC card, I > can ping the RADIUS server's IP address and "HiPer>>" responds by saying > that the server is ACTIVE. > > Having no activity on RADIUS server's DEBUG screen, I am assuming that 3Com > is not connecting to the RADIUS server. By the way, I did dial into 3Com TC > box and tried to connect as a Dial-In user, the authentication failed. > > If there is any place where I can see a log of the cause of the rejection of > the authentication, I might be able to work my way. I do appreciate any > suggestion help from this list. > > Thanks in advance. > > Kirti > > _______________________________________________ > USR-TC mailing list > USR-TC(a)mailman.xmission.com > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc > _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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RE: [USR-TC] Authentication... I am at dead end!!!!
by Adam Barnhill 12 Jan '04

12 Jan '04

This may not help, but may prove informative. Telnet twice to your ARC First terminal issue command: mon rad View specific user (D) then input the {Username} Second Terminal issue command: _auth {username} {password} Copy/paste the output from First Terminal. There should be two sections. -----Original Message----- From: usr-tc-bounces+adam=semo.net(a)mailman.xmission.com [mailto:usr-tc-bounces+adam=semo.net@mailman.xmission.com] On Behalf Of Kirti S. Bajwa Sent: Sunday, January 11, 2004 5:52 PM To: 'usr-tc(a)mailman.xmission.com' Subject: [USR-TC] Authentication... I am at dead end!!!! Hello List: I have setup a 3Com TC box and having authentication problems. After entire weekend of going around circles and squares, now I ask for help. Here are the facts: RADIUS Server: ----------------------- RH9 freeRADIUS 0.9.3 3Com TC ------------- 1-HiPer NMC (8.6.3) 2-HiPer ARC (5.3.3) 10-HiPer DSP (3.5.12) =============================== I setup a RADIUS server & did a "radtest". I can authenticate a user. I have added this ONE user only for testing. Next I setup NTRadPing utility on a Window machine and authenticated the same <UID> & <PW>, no problem. In both cases I have DEBUG utility (radiusd -X) running on the RADIUS server and I can see the entries being authenticated. Next I have setup the 3Com TC. I believe, I have all the necessary entries. Port is setup to 1812, SecretKey is verified, IP address of the RADIUS server is correctly entered, etc. However, when I try to authenticate a user from 3Com: _auth <UID> <PW> No activity takes place on the RADIUS servers debug screen and authentication fails. There is nothing in the log file "/usr/local/var/log/radius/radius.log" other than "Ready to process requests". I have checked the cabling. Both ARC cards Ethernet ports are connected to a HUB which also connects to RADIUS server. When I am in CLI for ARC card, I can ping the RADIUS server's IP address and "HiPer>>" responds by saying that the server is ACTIVE. Having no activity on RADIUS server's DEBUG screen, I am assuming that 3Com is not connecting to the RADIUS server. By the way, I did dial into 3Com TC box and tried to connect as a Dial-In user, the authentication failed. If there is any place where I can see a log of the cause of the rejection of the authentication, I might be able to work my way. I do appreciate any suggestion help from this list. Thanks in advance. Kirti _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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RE: [USR-TC] Authentication... I am at dead end!!!!
by Kirti S. Bajwa 12 Jan '04

12 Jan '04

Todd: Thanks for your reply. Here is output from "monitor radius": --------------------------------------------------------------------- NAS-Identi Source-IP Src-Port Destination-IP Dest-Port Id Packet-Type NAS-Port : 516 --------------------------------------------------------------------- --------------------------------------------------------------------- User-Name : kbajwa User-Password : xxxxxxxxxx NAS-IP-Address : 12.21.237.241 NAS-Identifier : 12.21.237.241 NAS-Port : 522 Acct-Session-Id : 34144257 Interface-Index : 1778 Nas-Supports-Tags : 0 Service-Type : 2 Framed-Protocol : PPP Multilink-PPP-Endpoint-Id : 25 64 ca ee 8e 61 41 95 95 ca 1e 7 44 38 a7 e1 0 0 0 0 MP-EDO : 25 64 ca ee 8e 61 41 95 95 ca 1e 7 44 38 a7 e1 0 0 0 0 Chasis-Call-Slot : 3 Chasis-Call-Span : 1 Chasis-Call-Channel : 10 Initial-Connect-Rate : 1(NONE) Calling-Station-Id : 4237273002 Called-Station-Id : 6248 NAS-Port-Type : 0 -------------------------------------------------------------- Here is output from "show authentification settings" RADIUS AUTHENTICATION SETTINGS Local Authentication is: ENABLED Remote Authentication is: ENABLED Hint Assigned is: DISABLED Primary Server is: 12.21.237.15 Primary Destination Port is: 1645 Secondary Server is: 0.0.0.0 Secondary Destination Port is: 1645 Tertiary Server is: 0.0.0.0 Tertiary Destination Port is: 1645 Source Port is: 1645 Retransmission Timeout: 3 seconds Max Retransmissions: 10 Per Server Retry Count 3 Vendor Specific Attribute: ENABLED Prioritize Auth Server: DISABLED Active Authentication Server: 12.21.237.15 Send service type indication: ENABLED Authentication Counters Syslogs: DISABLED Authentication Counters Syslog Frequency: TWELVE HOURS Authentication Counters Syslog Reset: DISABLED Primary Auth Server Preference: 1 Secondary Auth Server Preference: 2 Tertiary Auth Server Preference: 3 -------------------------------------------------------------- The only thing I can see unusual is the port number of 1645. I have no idea where it is being set in 3Com. I have looked and looked but I am new & probably missing it. Thanks again for your help. I wait your response and/or suggestion!! Kirti -----Original Message----- From: Todd Bertolozzi [mailto:todd.bertolozzi@voyager.net] Sent: Monday, January 12, 2004 9:10 AM To: Discussion relating to the 3Com/US Robotics Total Control modemsystems. Subject: Re: [USR-TC] Authentication... I am at dead end!!!! You can always try a 'monitor radius' from cli. Can you copy and paste an output from 'show authentication settings' Todd ----- Original Message ----- From: "Kirti S. Bajwa" <kbajwa(a)tib.com> To: <usr-tc(a)mailman.xmission.com> Sent: Sunday, January 11, 2004 6:52 PM Subject: [USR-TC] Authentication... I am at dead end!!!! > Hello List: > > I have setup a 3Com TC box and having authentication problems. After entire > weekend of going around circles and squares, now I ask for help. Here are > the facts: > > RADIUS Server: > ----------------------- > RH9 > freeRADIUS 0.9.3 > > 3Com TC > ------------- > 1-HiPer NMC (8.6.3) > 2-HiPer ARC (5.3.3) > 10-HiPer DSP (3.5.12) > > =============================== > > I setup a RADIUS server & did a "radtest". I can authenticate a user. I have > added this ONE user only for testing. Next I setup NTRadPing utility on a > Window machine and authenticated the same <UID> & <PW>, no problem. In both > cases I have DEBUG utility (radiusd -X) running on the RADIUS server and I > can see the entries being authenticated. > > Next I have setup the 3Com TC. I believe, I have all the necessary entries. > Port is setup to 1812, SecretKey is verified, IP address of the RADIUS > server is correctly entered, etc. > > However, when I try to authenticate a user from 3Com: > > _auth <UID> <PW> > > No activity takes place on the RADIUS servers debug screen and > authentication fails. There is nothing in the log file > "/usr/local/var/log/radius/radius.log" other than "Ready to process > requests". > > I have checked the cabling. Both ARC cards Ethernet ports are connected to a > HUB which also connects to RADIUS server. When I am in CLI for ARC card, I > can ping the RADIUS server's IP address and "HiPer>>" responds by saying > that the server is ACTIVE. > > Having no activity on RADIUS server's DEBUG screen, I am assuming that 3Com > is not connecting to the RADIUS server. By the way, I did dial into 3Com TC > box and tried to connect as a Dial-In user, the authentication failed. > > If there is any place where I can see a log of the cause of the rejection of > the authentication, I might be able to work my way. I do appreciate any > suggestion help from this list. > > Thanks in advance. > > Kirti > > _______________________________________________ > USR-TC mailing list > USR-TC(a)mailman.xmission.com > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc > _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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RE: [USR-TC] Support Contract
by Joel - Fox Computers 12 Jan '04

12 Jan '04

Contact www.source-t.com . They can help. I know there are others, but that's the only one I know the URL off the top of my head. - Joel -----Original Message----- From: Nyagitari Bosire [mailto:nbosire@ke.uu.net] Sent: Monday, January 12, 2004 7:46 AM To: 3COM Subject: [USR-TC] Support Contract Hallo there, I am currently trying to get a support contract for my Total Control 1000s. Anyone out there who can give me pointers since UTstar.com's website isnt clear on this. Thanks. -- Regards, Nyagitari Bosire, Technical Operations UUNET Kenya Ltd. Tel: +254 20 69088000 Direct + 254 20 69088610 Fax: +254 20 69088001 http://www.uunet.co.ke For Technical Support call +254 20 690 UUNET or +254 20 69088638 NOTICE: "The contents of this e-mail and any accompanying documentation is confidential and any use thereof, in whatever form, by anyone other than the addressee for whom it is intended, is strictly prohibited." _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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Authentication... I am at dead end!!!!
by Kirti S. Bajwa 12 Jan '04

12 Jan '04

Hello List: I have setup a 3Com TC box and having authentication problems. After entire weekend of going around circles and squares, now I ask for help. Here are the facts: RADIUS Server: ----------------------- RH9 freeRADIUS 0.9.3 3Com TC ------------- 1-HiPer NMC (8.6.3) 2-HiPer ARC (5.3.3) 10-HiPer DSP (3.5.12) =============================== I setup a RADIUS server & did a "radtest". I can authenticate a user. I have added this ONE user only for testing. Next I setup NTRadPing utility on a Window machine and authenticated the same <UID> & <PW>, no problem. In both cases I have DEBUG utility (radiusd -X) running on the RADIUS server and I can see the entries being authenticated. Next I have setup the 3Com TC. I believe, I have all the necessary entries. Port is setup to 1812, SecretKey is verified, IP address of the RADIUS server is correctly entered, etc. However, when I try to authenticate a user from 3Com: _auth <UID> <PW> No activity takes place on the RADIUS servers debug screen and authentication fails. There is nothing in the log file "/usr/local/var/log/radius/radius.log" other than "Ready to process requests". I have checked the cabling. Both ARC cards Ethernet ports are connected to a HUB which also connects to RADIUS server. When I am in CLI for ARC card, I can ping the RADIUS server's IP address and "HiPer>>" responds by saying that the server is ACTIVE. Having no activity on RADIUS server's DEBUG screen, I am assuming that 3Com is not connecting to the RADIUS server. By the way, I did dial into 3Com TC box and tried to connect as a Dial-In user, the authentication failed. If there is any place where I can see a log of the cause of the rejection of the authentication, I might be able to work my way. I do appreciate any suggestion help from this list. Thanks in advance. Kirti

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Support Contract
by Nyagitari Bosire 12 Jan '04

12 Jan '04

Hallo there, I am currently trying to get a support contract for my Total Control 1000s. Anyone out there who can give me pointers since UTstar.com's website isnt clear on this. Thanks. -- Regards, Nyagitari Bosire, Technical Operations UUNET Kenya Ltd. Tel: +254 20 69088000 Direct + 254 20 69088610 Fax: +254 20 69088001 http://www.uunet.co.ke For Technical Support call +254 20 690 UUNET or +254 20 69088638 NOTICE: "The contents of this e-mail and any accompanying documentation is confidential and any use thereof, in whatever form, by anyone other than the addressee for whom it is intended, is strictly prohibited."

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