August 2003 - USR-TC - mailman.xmission.com

RE: [USR-TC] Total Control manager
by Kirti S. Bajwa 25 Aug '03

25 Aug '03

I just displayed the TCM Version. It is 8.2.6 If you can connect it, why can not I? Thinking that my TCM installation is bad, I reinstalled TCM on the Win NT 4.? Server. No luck. Same error. I have also tried installing the software on a Win XP PRO PC. Same Error. Is it possible that I need to have a stand alone PC? Can I run TCM software on a stand alone PC with Win XP Home or it has to be Win 98? Any suggestion is highly appreciated. I am getting frustrated. This is my first encounter with 3ComTC. Please respond!!!! Kirt -----Original Message----- From: ISN Support Staff [mailto:support@isn.net] Sent: Monday, August 25, 2003 5:19 PM To: Discussion "relating to the 3Com/US Robotics Total Control modem systems. Cc: Kirti S. Bajwa Subject: RE: [USR-TC] Total Control manager Hi Kirti, I just tried, and I'm able to connect to your system fine with TCM 8.2.6 and the IP/communities you posted earlier. Are you using TCM 8, or TCM 4? I'm not entirely sure if TCM 4 will work with a Hiper system, so that *may* be the problem. On Mon, 2003-08-25 at 18:12, Kirti S. Bajwa wrote: > Hello Again: > > Vinny: > > I tried your suggestion. Still no progress. Same Error. > > Anybody else has a suggestion??? > > Thanks in advance. > > Kirt > > > -----Original Message----- > From: Vincent Jordan [mailto:vjordan@cyberspeed-data.com] > Sent: Monday, August 25, 2003 4:53 PM > To: 'Discussion relating to the 3Com/US Robotics Total Control > modemsystems.' > Subject: RE: [USR-TC] Total Control manager > > Do the following: > > > Console into the NMC with hyper terminal > > Press 1 configuration > Press 8 reinitialize authorize access list > > The try to open with the TCM > > Hope this helps > > > > Vinny > -----Original Message----- > From: usr-tc-bounces(a)mailman.xmission.com > [mailto:usr-tc-bounces@mailman.xmission.com] On Behalf Of Kirti S. Bajwa > Sent: Monday, August 25, 2003 4:40 PM > To: 'alex'; Kirti S. Bajwa; 'support(a)isn.net'; 'usr-tc(a)mailman.xmission.com' > Subject: RE: [USR-TC] Total Control manager > > Hello Alex & ??: > > I have followed both of your advice, by performing the following steps (O/S > is Win NT 4.?): > > 1. Setup HiPer NMC (Hyper Terminal) > . Setup IP address (63.113.255.9) > . Setup Netmask (255.255.255.0) > . Setup Gateway Address (63.113.255.1 => I assume this is the IP address of > my CISCO 26?? Router) > . Change Community Settings (tibp for Public & tibr for Private) > . Save in NVRAM > . Reset Hiper NMC > > 2. Run TCM > . Open a new chassis under name TIB-TC1 > . Target Host 63.113.255.9 > . SMTP Community Setting > a. Read Only: tibp > b. Read+Write: tibr > c. OK > > I have done it half a dozen time and receive the same error message: > > TIB-TC1 > Device not responding > Refer to the troubleshooting section of the user guide > > For your information, I can PING the NMC & Gateway ( 63.113.255.9 & > 63.113.255.1 )!!! > > Do you think that Win NT 4.? May be the problem? HELP.. I am going crazy!! > > Kirt > > > > > > -----Original Message----- > From: alex [mailto:alex@wanex.ge] > Sent: Monday, August 25, 2003 4:08 PM > To: kbajwa(a)tib.com > Subject: Re: [USR-TC] Total Control manager > > Set up NMC card: put IP address and netmask, gateway address. Change > commuity strings. Then connect NMC to LAN. > Run TCM. Open a new chassis (or smth. like this), write NMCs IP address and > read/write community strings. > Thats all. > ----- Original Message ----- > From: Kirti S. Bajwa > To: 'usr-tc(a)mailman.xmission.com' > Sent: Monday, August 25, 2003 3:20 AM > Subject: [USR-TC] Total Control manager > > Hello List: > > My question will prove that I am below being NOVICE regarding 3Com TC. > > I have read about 10-12 different documents. I can connect and configure > various cards on the 3Com TC box using a serial connection to a Win NT PC. > My problem is that I have not been able to figure out how to start the > "Total Control Manager for Windows" application? Can somebody direct me to a > document or explain how I can launch TCM? > > Thanks. > > Kirt Bajwa > TIB Computer Systems > Mountain City, TN 37683 > Tel: (423) 727-3001 > eMail: kbajwa(a)tib.com > > > _______________________________________________ > USR-TC mailing list > USR-TC(a)mailman.xmission.com > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc > > > _______________________________________________ > USR-TC mailing list > USR-TC(a)mailman.xmission.com > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc > > _______________________________________________ > USR-TC mailing list > USR-TC(a)mailman.xmission.com > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc >

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RE: [USR-TC] Total Control manager
by Kirti S. Bajwa 25 Aug '03

25 Aug '03

Hello Again: Vinny: I tried your suggestion. Still no progress. Same Error. Anybody else has a suggestion??? Thanks in advance. Kirt -----Original Message----- From: Vincent Jordan [mailto:vjordan@cyberspeed-data.com] Sent: Monday, August 25, 2003 4:53 PM To: 'Discussion relating to the 3Com/US Robotics Total Control modemsystems.' Subject: RE: [USR-TC] Total Control manager Do the following: Console into the NMC with hyper terminal Press 1 configuration Press 8 reinitialize authorize access list The try to open with the TCM Hope this helps Vinny -----Original Message----- From: usr-tc-bounces(a)mailman.xmission.com [mailto:usr-tc-bounces@mailman.xmission.com] On Behalf Of Kirti S. Bajwa Sent: Monday, August 25, 2003 4:40 PM To: 'alex'; Kirti S. Bajwa; 'support(a)isn.net'; 'usr-tc(a)mailman.xmission.com' Subject: RE: [USR-TC] Total Control manager Hello Alex & ??: I have followed both of your advice, by performing the following steps (O/S is Win NT 4.?): 1. Setup HiPer NMC (Hyper Terminal) . Setup IP address (63.113.255.9) . Setup Netmask (255.255.255.0) . Setup Gateway Address (63.113.255.1 => I assume this is the IP address of my CISCO 26?? Router) . Change Community Settings (tibp for Public & tibr for Private) . Save in NVRAM . Reset Hiper NMC 2. Run TCM . Open a new chassis under name TIB-TC1 . Target Host 63.113.255.9 . SMTP Community Setting a. Read Only: tibp b. Read+Write: tibr c. OK I have done it half a dozen time and receive the same error message: TIB-TC1 Device not responding Refer to the troubleshooting section of the user guide For your information, I can PING the NMC & Gateway ( 63.113.255.9 & 63.113.255.1 )!!! Do you think that Win NT 4.? May be the problem? HELP.. I am going crazy!! Kirt -----Original Message----- From: alex [mailto:alex@wanex.ge] Sent: Monday, August 25, 2003 4:08 PM To: kbajwa(a)tib.com Subject: Re: [USR-TC] Total Control manager Set up NMC card: put IP address and netmask, gateway address. Change commuity strings. Then connect NMC to LAN. Run TCM. Open a new chassis (or smth. like this), write NMCs IP address and read/write community strings. Thats all. ----- Original Message ----- From: Kirti S. Bajwa To: 'usr-tc(a)mailman.xmission.com' Sent: Monday, August 25, 2003 3:20 AM Subject: [USR-TC] Total Control manager Hello List: My question will prove that I am below being NOVICE regarding 3Com TC. I have read about 10-12 different documents. I can connect and configure various cards on the 3Com TC box using a serial connection to a Win NT PC. My problem is that I have not been able to figure out how to start the "Total Control Manager for Windows" application? Can somebody direct me to a document or explain how I can launch TCM? Thanks. Kirt Bajwa TIB Computer Systems Mountain City, TN 37683 Tel: (423) 727-3001 eMail: kbajwa(a)tib.com _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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Messed Up Firmware Upgrade
by ISN Support Staff 25 Aug '03

25 Aug '03

I think I already know the answer to this question, but it never hurts to ask. Is it possible to fix an NMC card if the software download died after erasing the flash memory but before the new image was uploaded? I thought I remembered that you could do it with pcsdl and some dip switch settings, but I haven't been able to find anything in the manuals.

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RE: [USR-TC] Total Control manager
by Kirti S. Bajwa 25 Aug '03

25 Aug '03

Hello Alex & ??: I have followed both of your advice, by performing the following steps (O/S is Win NT 4.?): 1. Setup HiPer NMC (Hyper Terminal) * Setup IP address (63.113.255.9) * Setup Netmask (255.255.255.0) * Setup Gateway Address (63.113.255.1 => I assume this is the IP address of my CISCO 26?? Router) * Change Community Settings (tibp for Public & tibr for Private) * Save in NVRAM * Reset Hiper NMC 2. Run TCM * Open a new chassis under name TIB-TC1 * Target Host 63.113.255.9 * SMTP Community Setting a. Read Only: tibp b. Read+Write: tibr c. OK I have done it half a dozen time and receive the same error message: TIB-TC1 Device not responding Refer to the troubleshooting section of the user guide For your information, I can PING the NMC & Gateway ( 63.113.255.9 & 63.113.255.1 )!!! Do you think that Win NT 4.? May be the problem? HELP.. I am going crazy!! Kirt -----Original Message----- From: alex [mailto:alex@wanex.ge] Sent: Monday, August 25, 2003 4:08 PM To: kbajwa(a)tib.com Subject: Re: [USR-TC] Total Control manager Set up NMC card: put IP address and netmask, gateway address. Change commuity strings. Then connect NMC to LAN. Run TCM. Open a new chassis (or smth. like this), write NMCs IP address and read/write community strings. Thats all. ----- Original Message ----- From: Kirti S. Bajwa <mailto:kbajwa@tib.com> To: 'usr-tc(a)mailman.xmission.com' <mailto:'usr-tc(a)mailman.xmission.com'> Sent: Monday, August 25, 2003 3:20 AM Subject: [USR-TC] Total Control manager Hello List: My question will prove that I am below being NOVICE regarding 3Com TC. I have read about 10-12 different documents. I can connect and configure various cards on the 3Com TC box using a serial connection to a Win NT PC. My problem is that I have not been able to figure out how to start the "Total Control Manager for Windows" application? Can somebody direct me to a document or explain how I can launch TCM? Thanks. Kirt Bajwa TIB Computer Systems Mountain City, TN 37683 Tel: (423) 727-3001 eMail: kbajwa(a)tib.com <mailto:kbajwa@tib.com> _____ _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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Error message on Dual T1/PRI card?
by Todd Williams 25 Aug '03

25 Aug '03

Hi all, Any suggestions as to what this error I see on my Dual T1/PRI card console might mean? ERR:ucc_gen_error,uccpbus_data_arrived_cb,pbus msg unknown, msg:,err:0 ->ucid:80888016,src_slot:1,src_chan:1,src_dev_type:0 ERR:ucc_gen_error,uccpbus_data_arrived_cb,pbus msg unknown, msg:,err:0 ->ucid:80888016,src_slot:1,src_chan:1,src_dev_type:0 TIA, Todd

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Total Control manager
by Kirti S. Bajwa 24 Aug '03

24 Aug '03

Hello List: My question will prove that I am below being NOVICE regarding 3Com TC. I have read about 10-12 different documents. I can connect and configure various cards on the 3Com TC box using a serial connection to a Win NT PC. My problem is that I have not been able to figure out how to start the "Total Control Manager for Windows" application? Can somebody direct me to a document or explain how I can launch TCM? Thanks. Kirt Bajwa TIB Computer Systems Mountain City, TN 37683 Tel: (423) 727-3001 eMail: kbajwa(a)tib.com <mailto:kbajwa@tib.com>

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netserver problem with radius
by shahrooz 24 Aug '03

24 Aug '03

Hi all, I have a problem with on interaction of TC (with a netserver card) and radius server and that is: when user credit is finished, TC does not disconnect him on that session (Of course user will not be authenticated next time he dials in). Could anybody advise what is the solution? Is it related to SNMP and any special setting?(or MIBs); does it need a Kill Script on radius server? I have this problem with Windows-based radius servers and not with Linux-based radius servers. Thanks for your comments and advises. Kind regards, Shahrooz

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netserver problem with radius
by shahrooz 24 Aug '03

24 Aug '03

Hi all, I have a problem with on interaction of TC (with a netserver card) and radius server and that is: when user credit is finished, TC does not disconnect him on that session (Of course user will not be authenticated next time he dials in). Could anybody advise what is the solution? Is it related to SNMP and any special setting?(or MIBs); does it need a Kill Script on radius server? I have this problem with Windows-based radius servers and not with Linux-based radius servers. Thanks for your comments and advises. Kind regards, Shahrooz

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FW: [USR-TC] TC?
by Kirti S. Bajwa 24 Aug '03

24 Aug '03

Hi: This is really great help. You see I have two boxes; one with all HiPer cards and the other with all HiPer except NMC. So I will get to practice both. Before I start, like to Flash the cards with the latest software under TC 4.5. I have seen some posting, where some of the technicians have experienced problem with the latest versions of software for HiPer NMC, HiPer ARC & HiPer DSP. I will appreciate if I get suggestions as to which are the latest stable software versions? I have also seen some posting where it was suggested to apply some patches? Thank you. Kirt -----Original Message----- From: ISN Support Staff [mailto:support@isn.net] Sent: Saturday, August 23, 2003 10:41 PM To: Discussion "relating to the 3Com/US Robotics Total Control modem systems. Subject: Re: [USR-TC] TC? Hi Kirti, I'm not an expert in working with TC, but I think I can help you out. First you need to configure the NMC to give it an IP address, which you do through the console connection on the back. Once you've done that, you can use the TCM software (Total Control Manager) to configure the rest of the chassis from a Windows box. As long as your whole chassis is HiPer (including the NMC) you should be fine. If you, like me, are in the unfortunate situation of having Hiper DSP and ARC cards, but a regular NMC, you're in for a bit of a rough ride, as in that case you do seem to have to use the console interface of the HiperArc to configure the DSP mappings. You can still configure the rest of the features via TCM though. On Sat, 2003-08-23 at 23:05, Kirti S. Bajwa wrote: > This is my first stab at 3Com TC product and I have million questions. > So I ask the first one: > > > > I have read and re-read quite a few documents on TC. My understanding > was that I could configure all the cards in a TC Chassis (HiPer NMC, > HiPer ARC, HiPer DSP, Quad, etc) from one place namely Network > Management Card (NMC) software. As I spend the entire week reading, it > does not seem that way and that each card in the TC chassis has to be > configured individually. > > > > Can somebody clarify this for me? Thanks. > > > > Kirt Bajwa > TIB Computer Systems > Mountain City, TN 37683 > > Tel: (423) 727-3001 > > eMail: kbajwa(a)tib.com > > > > > > ______________________________________________________________________ > _______________________________________________ > USR-TC mailing list > USR-TC(a)mailman.xmission.com > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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RE: [USR-TC] TC?
by Kirti S. Bajwa 24 Aug '03

24 Aug '03

Hi: This is really great help. You see I have two boxes; one with all HiPer cards and the other with all HiPer except NMC. So I will get to practice both. Before I start, like to Flash the cards with the latest software under TC 4.5. I have seen some posting, where some of the technicians have experienced problem with the latest versions of software for HiPer NMC, HiPer ARC & HiPer DSP. I will appreciate if I get suggestions as to which are the latest stable software versions? I have also seen some posting where it was suggested to apply some patches? Thank you. Kirt -----Original Message----- From: ISN Support Staff [mailto:support@isn.net] Sent: Saturday, August 23, 2003 10:41 PM To: Discussion "relating to the 3Com/US Robotics Total Control modem systems. Subject: Re: [USR-TC] TC? Hi Kirti, I'm not an expert in working with TC, but I think I can help you out. First you need to configure the NMC to give it an IP address, which you do through the console connection on the back. Once you've done that, you can use the TCM software (Total Control Manager) to configure the rest of the chassis from a Windows box. As long as your whole chassis is HiPer (including the NMC) you should be fine. If you, like me, are in the unfortunate situation of having Hiper DSP and ARC cards, but a regular NMC, you're in for a bit of a rough ride, as in that case you do seem to have to use the console interface of the HiperArc to configure the DSP mappings. You can still configure the rest of the features via TCM though. On Sat, 2003-08-23 at 23:05, Kirti S. Bajwa wrote: > This is my first stab at 3Com TC product and I have million questions. > So I ask the first one: > > > > I have read and re-read quite a few documents on TC. My understanding > was that I could configure all the cards in a TC Chassis (HiPer NMC, > HiPer ARC, HiPer DSP, Quad, etc) from one place namely Network > Management Card (NMC) software. As I spend the entire week reading, it > does not seem that way and that each card in the TC chassis has to be > configured individually. > > > > Can somebody clarify this for me? Thanks. > > > > Kirt Bajwa > TIB Computer Systems > Mountain City, TN 37683 > > Tel: (423) 727-3001 > > eMail: kbajwa(a)tib.com > > > > > > ______________________________________________________________________ > _______________________________________________ > USR-TC mailing list > USR-TC(a)mailman.xmission.com > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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