March 2002 - USR-TC - mailman.xmission.com

RE: [USR-TC] tcm, can't up load software
by SWujek＠solunet.com 11 Mar '02

11 Mar '02

Hi Allen, We see this oftentimes when the network connection is poor or slow. What you may try is increasing the values for TFTP timeout and retries. Try the upload from a different PC on the same subnet, sometimes that makes the difference. You may also want to check the LEDs on the front of the card, is the RUN/FAIL blinking red or green? If so you'll have to try a Zmodem transfer of code through the console cable. You may have just lost the image on the card and TFTP through TCM will never work, your only option is to try Zmodem. Hope this helps?? Thanks, Steve -----Original Message----- From: rad [mailto:rad@sourceoneinternet.com] Sent: Saturday, March 09, 2002 1:05 PM To: usr-tc(a)mailman.xmission.com Subject: [USR-TC] tcm, can't up load software Having trouble uploading software from the tcm. Just times out. Gone into the HyperArc and added the ip of the computer i'm using for tftp client. Any other suggestions. Thanks Allen _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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HARM version that works with new code??
by Scott Trautman 11 Mar '02

11 Mar '02

Hi- Perhaps I am ignorant, but, I did my software contract, downloaded latest and greatest, including HARM (HiperARC Router Manager), and now find myself with: Your router is running version V5.3.2/Non-Encr. (right, released 2/26/02...) HARM 2.2.* works with ARC 5.2.* I'm using the latest HARM - 2.2.6 - released May 2001. So, No HARM with latest code..... Now that I'm looking, I'm also not seeing the release notes for ARC code, either, which may have indicated something about that. Anyone know whatup with this? Scott M. Trautman President/Owner Global Dialog Internet scott(a)gdinet.com

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tcm, can't up load software
by rad 09 Mar '02

09 Mar '02

Having trouble uploading software from the tcm. Just times out. Gone into the HyperArc and added the ip of the computer i'm using for tftp client. Any other suggestions. Thanks Allen

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Dual PRI NAC Password
by Robert Jimenez 08 Mar '02

08 Mar '02

I've got a dual PRI NAC that I can't figure out how to reset the password on it. If anyone knows of a way to reset it, please e-mail me ________________________________ Robert Jimenez Singlepoint Resources http;//www.singlepoint.net Phone: SLC 801.521.3000 Park City 435.647.0808 Toll-Free 866.521.3800 Fax: 801.521.3003

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"the harvard problem"
by drernst＠kirkwood.hoosier.net 07 Mar '02

07 Mar '02

Ok, here's my candidate for weird problem of the year. I'll try to be brief, but please don't confuse that with a lack of having tried a billion things to figure out what's going on. :) Our users are unable to connect to a VERY SMALL number of IP hosts when they connect to our HiperDSP/HiperARC Chassis. For instance, it seems that we cannot open www.harvard.edu in a web browser. Don't confuse this with an inability to open any web site, far over 99% seem to work just fine, including www.law.harvard.edu, www.hup.harvard.edu, www.med.harvard.edu... the list goes on and on (by the way, we have no special affiliation with harvard (like a peering arrangement), from our point of view they are just a random web server). In fact, I'm only sure of three Web servers on the whole internet that we have problems with (I'm sure there are more, but those are the only ones I know). Those three display the same symptoms every time: a web browser hangs on "host contacted, waiting for reply..." And never gets through. Ok, to make sure you believe this is weird, we can access these sites no problem from workstations on the same ethernet as the TC Chassis. We can access the sites no problem from dialup connections to an old PortMaster with analog lines in the back (also on the same ethernet). And in fact I created a special user in the hiperarc, dialed up, logged in as that user, and had no problems. I thought it might be related to the IP address (like the web server being unable to reverse lookup the address), but no, I can connect using a specified IP address using an account set up in the hiperarc, and it works fine, but if I get the same IP address after RADIUS authentication, no dice. SO, the obvious candidate for the problem is the RADIUS server, which is cistron, just upgraded because of a security problem (making it look even more suspicious). My problem is, I have no idea what kind of information the RADIUS server could be sending to the HiperArc to cause this problem. I mean, I couldn't cause this problem if I wanted to! I couldn't even cause anything similar to this problem! Furthmore, log information in the "detail" file looks essentially identical regardless of how the connection is authenticated... I've got those, as well as output from "monitor radius" and the like, if anyone really wants to dig deep. But naturally, what I'm really hoping for is just that someone will say "OH, it sounds like a such-and-such kind of problem, try that". Thanks for even reading about my woes, and especially for any thoughts you may be able to share... -- David Ernst HoosierNet, Inc.

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V.92 and Teleco
by Steve Johnson 07 Mar '02

07 Mar '02

Does the teleco need to support anything special in order for us to support V.92. Assuming I have all the hardware, all the firmware upgrades for V.92, am I still limited to V.90 by my teleco? The reason I'm asking is because of the increased upload speed, seems the reason for the limited upload speed on V.90 was due to CO limitations. Also what about internet on hold features? Does it have to be supported by the CO? V.92 may not be worth upgrading to if my Teleco does not support this stuff =). We use PacBell in N. Calif. -Steve

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Netserver/16+ help
by Brian 07 Mar '02

07 Mar '02

I have a few questions regarding a Netserver/16+. I have one coming to me in a few days I have to configure. I have never configured one of these before but I have lots of expereince in Netserver and HiperARC total control hubs. Can anyone send me a sample config or point me to a reference/manual on the web that may be helpfull? Also whats the difference between a Netserver/16 and Netserver/16+? Whats the latest code these had? Thanks! Brian ----------------------------------------------- Brian Feeny, CCIE #8036 e: signal(a)shreve.net Network Engineer p: 318.222.2638x109 ShreveNet Inc. f: 318.221.6612

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RE: [USR-TC] NMC not answering...
by SWujek＠solunet.com 07 Mar '02

07 Mar '02

Hi Phillip, We have noticed that certain Hiper NMC cards just randomly stop working and a simple reseat brings the card back up. Not sure why it happens but most of the time the reseat corrects the problem. It would be a good idea to re-check the IP settings and also check what the LEDs are doing on the front of the card too. You may have to Zmodem code to the card to get it up and running again. Thanks, Steve -----Original Message----- From: pferraro(a)wna-linknet.com [mailto:pferraro@wna-linknet.com] Sent: Thursday, March 07, 2002 12:25 PM To: usr-tc(a)mailman.xmission.com Subject: [USR-TC] NMC not answering... Just thought that I would ask on the list.... I have, on occassion had to re-seat my NMC cards because they would stop answering ping/snmp queries. This ALWAYS corrected the problem, however today I have a NMC card that once it was pulled out and re-seated, it still will not answer queries? Is it possible that it has LOST the public IP passwd or lost the IP configuration? I am going to hook up a terminal program to it, but just wanted some input from anyone who might have experienced this problem. Thanks in advance! ============================================================================ == Phillip Ferraro WorldNet Access, Inc pferraro(a)wna-linknet.com Onslow County's PREMIER InterNet Service Voice (910) 346-0835 824 Gumbranch Square, Suite Q FAX (910) 455-1933 Jacksonville, Nc 28540-6269 ============================================================================ == _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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RE: [USR-TC] "the harvard problem"
by SWujek＠solunet.com 07 Mar '02

07 Mar '02

Hi David, Since you are using RADIUS check the MTU size you are assigning, I have seen several times where the MTU setting will stop browsing to certain sites. Make sure the MTU is set to at least 1514. Thanks, Steve -----Original Message----- From: drernst(a)kirkwood.hoosier.net [mailto:drernst@kirkwood.hoosier.net] Sent: Thursday, March 07, 2002 11:43 AM To: usr-tc(a)mailman.xmission.com Subject: [USR-TC] "the harvard problem" Ok, here's my candidate for weird problem of the year. I'll try to be brief, but please don't confuse that with a lack of having tried a billion things to figure out what's going on. :) Our users are unable to connect to a VERY SMALL number of IP hosts when they connect to our HiperDSP/HiperARC Chassis. For instance, it seems that we cannot open www.harvard.edu in a web browser. Don't confuse this with an inability to open any web site, far over 99% seem to work just fine, including www.law.harvard.edu, www.hup.harvard.edu, www.med.harvard.edu... the list goes on and on (by the way, we have no special affiliation with harvard (like a peering arrangement), from our point of view they are just a random web server). In fact, I'm only sure of three Web servers on the whole internet that we have problems with (I'm sure there are more, but those are the only ones I know). Those three display the same symptoms every time: a web browser hangs on "host contacted, waiting for reply..." And never gets through. Ok, to make sure you believe this is weird, we can access these sites no problem from workstations on the same ethernet as the TC Chassis. We can access the sites no problem from dialup connections to an old PortMaster with analog lines in the back (also on the same ethernet). And in fact I created a special user in the hiperarc, dialed up, logged in as that user, and had no problems. I thought it might be related to the IP address (like the web server being unable to reverse lookup the address), but no, I can connect using a specified IP address using an account set up in the hiperarc, and it works fine, but if I get the same IP address after RADIUS authentication, no dice. SO, the obvious candidate for the problem is the RADIUS server, which is cistron, just upgraded because of a security problem (making it look even more suspicious). My problem is, I have no idea what kind of information the RADIUS server could be sending to the HiperArc to cause this problem. I mean, I couldn't cause this problem if I wanted to! I couldn't even cause anything similar to this problem! Furthmore, log information in the "detail" file looks essentially identical regardless of how the connection is authenticated... I've got those, as well as output from "monitor radius" and the like, if anyone really wants to dig deep. But naturally, what I'm really hoping for is just that someone will say "OH, it sounds like a such-and-such kind of problem, try that". Thanks for even reading about my woes, and especially for any thoughts you may be able to share... -- David Ernst HoosierNet, Inc. _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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NMC not answering...
by pferraro＠wna-linknet.com 07 Mar '02

07 Mar '02

Just thought that I would ask on the list.... I have, on occassion had to re-seat my NMC cards because they would stop answering ping/snmp queries. This ALWAYS corrected the problem, however today I have a NMC card that once it was pulled out and re-seated, it still will not answer queries? Is it possible that it has LOST the public IP passwd or lost the IP configuration? I am going to hook up a terminal program to it, but just wanted some input from anyone who might have experienced this problem. Thanks in advance! ============================================================================== Phillip Ferraro WorldNet Access, Inc pferraro(a)wna-linknet.com Onslow County's PREMIER InterNet Service Voice (910) 346-0835 824 Gumbranch Square, Suite Q FAX (910) 455-1933 Jacksonville, Nc 28540-6269 ==============================================================================

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