February 2002 - USR-TC - mailman.xmission.com

RE: [USR-TC] v.92... 3com's ripoff/joke plan
by Ed Taylor 26 Feb '02

26 Feb '02

Mark Thorton wrote: "I understand Jeff's issues with 3Com and I agree with him and many others that 3Com is managed by a group of spineless twits with minimal understanding of customer relations" >So you are also upset with the way 3com has been doing business as of late with ISP's. Good... Mark Thorton wrote: "I'm not going to moan about the changing fortunes of business for providers." >Mark, our fortune is very good... that has nothing to do with 3com's practices. Mark Thorton wrote: "Mr. Goodman is the only 3Com employee who I recall has been pleasant and honest with me over the years and I hate seeing him painted with the same brush as the rest of the company but I guess that runs with the territory." >Please understand Mr. Goodman is a salesperson. His job is to be liked and 'seem' to be on the side of the customer. You may like him and believe he is the ONE guy who has stuck by our(your) side but I can assure you it is his job to make ISP's comfortable. Bottomline is simple... the more 3com soaks out of the ISP the more the salesperson makes. -- Edgar D. Taylor President/CEO FIRST USA Inc. -----Original Message----- From: Mark Thornton [mailto:mark@corridor.net] Sent: Tuesday, February 26, 2002 1:55 PM To: Ed Taylor Subject: Re: [USR-TC] v.92... 3com's ripoff/joke plan I've been on this platform for 6 years and it has been the backbone of the success of my business. I'm not going to moan about the changing fortunes of business for providers. I understand Jeff's issues with 3Com and I agree with him and many others that 3Com is managed by a group of spineless twits with minimal understanding of customer relations. That doesn't change the fact the equipment keeps making me money and that I no longer have to deal with them anyway. Mr. Goodman is the only 3Com employee who I recall has been pleasant and honest with me over the years and I hate seeing him painted with the same brush as the rest of the company but I guess that runs with the territory. I have long suspected that the seperation of the support function from 3Com to outside providers was something of a palace coup to preserve the company. There was obviously no way to get rid of the problem managers so they just took away the product they were managing and moved to to someone else. The inside story on that bit of intrigue is bound to be juicy. Mark Thornton San Marcos Internet, Inc 512-393-5300

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RE: [USR-TC] v.92... 3com's ripoff/joke plan
by Ed Taylor 26 Feb '02

26 Feb '02

Mark, Yes it was nice when this Forum was for support of 3com (actually USR) products. I remember the days in which people such as Jeff McAdams were posting helpful solutions almost daily. However, the reason you see the decline of this forum is because of 3com's lack of customer care. 3com's overpricing and 3com's lack of valid and cost effective support for their products. You will see more and more negativity on this forum as 3com continues. If you are currently unaffected then it is because you are either very lucky, a favored insider or not been with 3com that long to realize how they have changed from the USR days. What they are doing is simply wrong... and ISP's will not stand for it. Guaranteed! -- Edgar D. Taylor President/CEO FIRST USA Inc. Voice: (800)716-6190 Email: ed(a)1st.net Web: www.1st.net -- -----Original Message----- From: Mark Thornton [mailto:mark@corridor.net] Sent: Tuesday, February 26, 2002 1:36 PM To: Ed Taylor Subject: Re: [USR-TC] v.92... 3com's ripoff/joke plan V.92 from 3Com or your favorite distributor is not an additional cost. It comes with a support contract, whether it be a software only or full support contract. That has always been the position of 3Com and I have found evidence of that by searching my archives of the rantings on this list. Get it right. The support contracts, whether software only or full support are based on the number of ports. This makes sense for the hardware support but less so for the software only. If you can replace the number of ports in a 3Com chassis with a new unit for a price point relative to the software only support contract then go for it. Stop whining and just do it. I much prefered this list when it was a forum for exchange of solutions and support for 3Com/USR equipment. As it stands now it has become a forum of Patton referals so that guys who have Patton's can assure themselves of free support by keeping the sales chain full. My next course of action this afternoon is determining how to get off this list. I thought offering frank information would help draw this discussion to a close but that has not been the case. If you want to whine please do so in your own office. Mark Thornton San Marcos Internet, Inc 512-393-5300 ----- Original Message ----- From: "Ed Taylor" <ed(a)1st.net> To: <Thomas_Goodman(a)3com.com> Cc: <usr-tc(a)mailman.xmission.com> Sent: Tuesday, February 26, 2002 12:20 PM Subject: RE: [USR-TC] v.92... 3com's ripoff/joke plan > Thomas, > > You stated to me it is PER PORT v.92. You stated this and I have it > recorded. > > Are you going to tell this list that is not the case? > > Does 3com have any more Smoke and Mirrors? You are making many people > upset... (those that still remain with 3com that is) > > -- > Edgar D. Taylor > President/CEO > FIRST USA Inc. > Voice: (800)716-6190 > Email: ed(a)1st.net > Web: www.1st.net > -- > > -----Original Message----- > From: Thomas_Goodman(a)3com.com [mailto:Thomas_Goodman@3com.com] > Sent: Tuesday, February 26, 2002 1:13 PM > To: Ed Taylor > Cc: usr-tc(a)mailman.xmission.com; WayneG(a)uplogon.com > Subject: RE: [USR-TC] v.92... 3com's ripoff/joke plan > > > > > > No, > > V.92 is part of TCS 4.5 which will be posted this week. A software > contract would allow you to download the code. There is no charge > over the software contract for V.92. > > Tom > > > > > "Ed Taylor" <ed(a)1st.net>@mailman.xmission.com on 02/26/2002 11:59:09 > AM > > Sent by: usr-tc-admin(a)mailman.xmission.com > > > To: <usr-tc(a)mailman.xmission.com> > cc: <WayneG(a)uplogon.com> > Subject: RE: [USR-TC] v.92... 3com's ripoff/joke plan > > > Yes you would need to pay an extra $2700 for the v.92 Software update. > It is calculated per port... > > It's a another 3com classic ripoff. > > -- > Edgar D. Taylor > President/CEO > FIRST USA Inc. > Voice: (800)716-6190 > Email: ed(a)1st.net > Web: www.1st.net > -- > > > _______________________________________________ > USR-TC mailing list > USR-TC(a)mailman.xmission.com > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc > > > > > > > _______________________________________________ > USR-TC mailing list > USR-TC(a)mailman.xmission.com > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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RE: [USR-TC] v.92... 3com's ripoff/joke plan
by Thomas_Goodman＠3com.com 26 Feb '02

26 Feb '02

No, V.92 is part of TCS 4.5 which will be posted this week. A software contract would allow you to download the code. There is no charge over the software contract for V.92. Tom "Ed Taylor" <ed(a)1st.net>@mailman.xmission.com on 02/26/2002 11:59:09 AM Sent by: usr-tc-admin(a)mailman.xmission.com To: <usr-tc(a)mailman.xmission.com> cc: <WayneG(a)uplogon.com> Subject: RE: [USR-TC] v.92... 3com's ripoff/joke plan Yes you would need to pay an extra $2700 for the v.92 Software update. It is calculated per port... It's a another 3com classic ripoff. -- Edgar D. Taylor President/CEO FIRST USA Inc. Voice: (800)716-6190 Email: ed(a)1st.net Web: www.1st.net -- _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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Re: [USR-TC] shifted modems (more info/questions)
by Cyrus Smith 25 Feb '02

25 Feb '02

my modemslot was set to 2 maybe it is my mapping? do I start with Slot 2 or Slot 1? Question: what would be the correct Modem Assignment Command for channel to slot assignment 1-24 to 1-24? Again Thank you for any Help! Cyrus... NAC Stuff --------------------------------------------------- T1 Span Line 1 DS0/Modem Status DS0 DS0 Modem Slot/ DS0 DS0 Modem SLOT/ Status Status Chan Status Status chan 1 UNAVAIL IDLE 2\1 13 UNAVAIL IDLE 5\1 2 UNAVAIL IDLE 2\2 14 UNAVAIL IDLE 5\2 3 UNAVAIL IDLE 2\3 15 UNAVAIL IDLE 5\3 4 UNAVAIL IDLE 2\4 16 UNAVAIL IDLE 5\4 5 UNAVAIL IDLE 3\1 17 UNAVAIL IDLE 6\1 6 UNAVAIL IDLE 3\2 18 UNAVAIL IDLE 6\2 7 UNAVAIL IDLE 3\3 19 UNAVAIL IDLE 6\3 8 UNAVAIL IDLE 3\4 20 UNAVAIL IDLE 6\4 9 UNAVAIL IDLE 4\1 21 UNAVAIL IDLE 7\1 10 UNAVAIL IDLE 4\2 22 UNAVAIL IDLE 7\2 11 UNAVAIL IDLE 4\3 23 UNAVAIL IDLE 7\3 12 UNAVAIL IDLE 4\4 24 UNAVAIL IDLE 7\4 T1 Span Line 2 DS0/Modem Status DS0 DS0 Modem Slot/ DS0 DS0 Modem SLOT/ Status Status Chan Status Status chan 1 IDLE IDLE 8\1 13 IDLE IDLE 11\1 2 IDLE IDLE 8\2 14 IDLE IDLE 11\2 3 IDLE IDLE 8\3 15 IDLE IDLE 11\3 4 IDLE IDLE 8\4 16 IDLE IDLE 11\4 5 IDLE IDLE 9\1 17 IDLE IDLE 12\1 6 IDLE IDLE 9\2 18 IDLE IDLE 12\2 7 IDLE IDLE 9\3 19 IDLE IDLE 12\3 8 IDLE IDLE 9\4 20 IDLE IDLE 12\4 9 IDLE IDLE 10\1 21 CALL-IGNORE BUSY-OUT 13\1 10 IDLE IDLE 10\2 22 CALL-IGNORE BUSY-OUT 13\2 11 IDLE IDLE 10\3 23 CALL-IGNORE BUSY-OUT 13\3 12 IDLE IDLE 10\4 24 CALL-IGNORE BUSY-OUT 13\4

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anybody looking for Ebay pricing on DSP cards?
by Stephen Rivera - WRCA.Net 25 Feb '02

25 Feb '02

I just got in 30 DSP cards, T1 version. Looking to sell as bulk or individually. Priced to Move. Also have Hiper ARC's. Anybody using quad modems (digital) ...Boy do I have some deals for you :) Look forward to you contact. Steve Rivera 732-833-2111 x102 IM: srivera711 732-833-2115 fax for more product info got www.wrca.net Jackson, NJ 08527 (USA)

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RE: [USR-TC] Anybody have v.92 working yet?
by SWujek＠solunet.com 25 Feb '02

25 Feb '02

In order to get the new V.92 capable code for the TNTs you also need a support contract from Lucent. You also have to purchase a hardware and software support contract as well as purchase the code separately. Don't quote me but you end up purchasing about 3 separate packages to get the V.92 upgrade. To try and help clear up the confusion out there I have included a synopsis on the TNT and 3Com V.92 requirments...... The TNT only supports the V.92 code on the following cards: MultiDSP cards: TNTV-SL-ADI-C, TNTP-ADI-S-C, or APX8-SL-96DSP. These older cards will not support V.92: TNT-SL-DM48, TNT-SL-48MOD-S56, TNT-SL-48MOD-SGL/-S-C,TNT-SL-48MODV3-S-C You'll also need to make sure you have at least 32MB flash card. The 3Com TC1000 supports V.92 on the following cards: Hiper cardset and above with a HiperARC with 128MB RAM If you have a valid support contract the V.92 code upgrade is included with your contract. If you do not have a support contrat I have no clue what the code costs to purchase?? We support both Lucent and 3Com and like them equally well, while Lucent beat 3Com to market with V.92, the 3Com V.92 has a much fuller feature set. -----Original Message----- From: Charles Sprickman [mailto:spork@inch.com] Sent: Monday, February 18, 2002 10:19 PM To: Russ Miescke Cc: usr-tc(a)lists.xmission.com Subject: Re: [USR-TC] Anybody have v.92 working yet? And Thomas conveniently omitted their competing product, the Ascend/Lucent TNT boxes. Those alone count for about 60% or more of the installed base of dial gear (UUNet, BBN, Earthlink, etc. etc.). Charles | Charles Sprickman | Internet Channel | INCH System Administration Team | (212)243-5200 | spork(a)inch.com | access(a)inch.com On Mon, 18 Feb 2002, Russ Miescke wrote: > That is all well and good, but for those of us who purchased the equipment > recently, it bites to have to pay more for what we are still paying off. > Also, once you find out what is going to cost, you may be singing a > different tune. I sure am. > > Russ Miescke > Power Web Connect > > > ----- Original Message ----- > From: "Scott Trautman" <scott(a)gdinet.com> > To: <usr-tc(a)lists.xmission.com> > Sent: Monday, February 18, 2002 2:58 PM > Subject: RE: [USR-TC] Anybody have v.92 working yet? > > > > You know, for all the anger and bitterness out there from customers, > Thomas > > (on the other side of the fence) makes quite a bit of sense. > > > > I know for my part, having now gotten, what, like 4 years worth of use out > > of my DSP's/ARC's, 6 years including quads, NetserverPRI's, > > that they're long since bought and paid for. And I expect they'll continue > > to run for years to come. > > And the fact that I'm now NOT on equipment change #4, is worth something > as > > well. Real glad I didn't > > stick with Ascend (2 months). Real glad I didn't stick with Livingston (6 > mo > > of hell in '96). So, picked the right horse, even though > > I definately want to shoot the horse sometimes, mostly related to > > support/software kinds of issues, NOT > > the product itself, which I all too often forget. > > > > That, though, being said before I get the complete picture on what it's > all > > going to cost to upgrade-- > > Sure, I expect it's going to cost me something. And, you know, I think I'm > a > > reasonable person when it comes to such things; > > if it's obnoxious, well, then it is. If it's reasonable, I'll probably > buy. > > > > Can anyone still make it "real simple" as to what this upgrade will cost? > I > > get fatigued by the umpteen > > pager 9 words where 1 would do; some kind of chart, picture, you know, for > > me, bein' simple an' all...:^) > > > > SMT > > > > Scott M. Trautman > > Global Dialog Internet > > 2810 Crossroads, STE LL2 > > Madison WI 53718 > > > > _______________________________________________ > > USR-TC mailing list > > USR-TC(a)mailman.xmission.com > > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc > > > > > _______________________________________________ > USR-TC mailing list > USR-TC(a)mailman.xmission.com > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc > _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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my modems are shifted (1) TDM slot
by Cyrus Smith 25 Feb '02

25 Feb '02

What would be the correct command to fix this problem. S1-S4 are un-usable my first modem starts at s5 how would I fix this, any ideas? show sess S1 A I P on - Netwrk IDLE 0 0 0 S2 A I P on - Netwrk IDLE 0 0 0 S3 A I P on - Netwrk IDLE 0 0 0 S4 A I P on - Netwrk IDLE 0 0 0 S5 A R P on - Netwrk IDLE 0 10 0 S6 A R P on - Netwrk IDLE 0 10 0 S7 A R P on - Netwrk IDLE 0 10 0 S8 A R P on - Netwrk IDLE 0 10 0 Thank you!

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RE: [USR-TC] my modems are shifted (1) TDM slot
by RickL＠solunet.com 25 Feb '02

25 Feb '02

Set modem startslot 2 Save all Reset all "Sh modem" will show first serial port (S1) starting at the slot you specified above Rick Team Solunet -----Original Message----- From: Cyrus Smith [mailto:cyrus@mtio.net] Sent: Monday, February 25, 2002 4:38 AM To: usr-tc(a)mailman.xmission.com Subject: [USR-TC] my modems are shifted (1) TDM slot What would be the correct command to fix this problem. S1-S4 are un-usable my first modem starts at s5 how would I fix this, any ideas? show sess S1 A I P on - Netwrk IDLE 0 0 0 S2 A I P on - Netwrk IDLE 0 0 0 S3 A I P on - Netwrk IDLE 0 0 0 S4 A I P on - Netwrk IDLE 0 0 0 S5 A R P on - Netwrk IDLE 0 10 0 S6 A R P on - Netwrk IDLE 0 10 0 S7 A R P on - Netwrk IDLE 0 10 0 S8 A R P on - Netwrk IDLE 0 10 0 Thank you! _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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RE: [USR-TC] How to physically tell an 8Meg HiPer-ARC from a 16Me g?
by RickL＠solunet.com 25 Feb '02

25 Feb '02

product code 001417-00 is 8 meg of flash, and 001417-01 is 16meg of flash (on the label of the cards connector) Rick Team Solunet -----Original Message----- From: WayneG [mailto:WayneG@uplogon.com] Sent: Saturday, February 23, 2002 9:38 PM To: usr-tc(a)mailman.xmission.com Subject: [USR-TC] How to physically tell an 8Meg HiPer-ARC from a 16Meg? Is there a way to physically tell an 8Meg HiPer-ARC from a 16Meg? I am trying to determine which card one of our suppliers has, but he does not have a chassis to plug it into. -Wayne _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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Dead effing air... again and again.
by Stephen Amadei 23 Feb '02

23 Feb '02

I am at wits end with this problem. We have some new dialup we are opening... we have a DS3, which is going through a Carrier Access to split into 28 PRIs. These PRI's are going to two Total Controls, each with 14 DSPs, 2 ARCs and a Hiper NMC. We have three huntgroups... one is 10 PRIs, all NFAS... the other two are 18 PRIs, the first 14 are NFAS and live in one chassis, the other 4 PRIs are on the same chassis as the first 10, but use FAS. The Total Controls are flashed with the latest TCS 4.3 code... 5.2.102 for the ARCs, 3.1.7 for the DSPs and 8.2.7 for the NMC. All ports are set for the DMS100 switchtype. The second chassis, the one with the 14 PRIs huntgrouped and NFASed, is giving me lots of trouble. Actually, the first one might be giving me trouble as well, but less people are testing and the 4 FAS cards never get used as they get traffic after the 14 PRIs in the second chassis overflow. We have had reported problems with low connect speeds and dead air with the second chassis. If I reboot, everything is fine for about 15 minutes, then people start getting booted off. Right now, if I dial I get dead air everytime, however, some people (on card 9 and card 12) seem to be doing fine. In total frustration, I reflashed the DSP cards to 2.0.51, as it is the code we use elsewhere, but the dead air problem remains. These new lines are in a colo, where we get the DS3 directly from a CLEC, which is new to use. We are also using the DS3 widebank for the first time. We are also using NFAS for the first time. I am stumped, and don't know what to try next. Any ideas would be appreciated, and the quicker the better. Thanx in advance. ----Steve Stephen Amadei Dandy.NET! CTO Atlantic City, NJ

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