Hi! If you have filled out the online form a while back and still no DVD, email fulfillment@sting.com and ask about the status of your DVD. Some people have been getting email confirmations from the Sting online store as they are being sent. I guess that the shipping is being done in the order the DVD forms were filled out, but it still seems to be taking a while to get them shipped. It turned out that my DVD was not sent since their records showed me as not paying for my second year yet. This was wrong and my account page on Sting.com clearly showed that. I just paid for year three yesterday! Anyway, I got another email back today stating that they had cleared everything up and that my DVD was on the way and that I should receive it next week. Hope that this helps! Hilary On Fri, 21 Oct 2005 14:18:01 -0400, "Fred Berthelot" <F.Berthelot@Ramsa.com> wrote :
I was waiting impatiently as well until I realized you have to fill out an online form to confirm your mailing address (so they know what DVD region code to send you):
www.sting.com/dvd
Fred
-----Original Message----- From: police-bounces+f.berthelot=ramsa.com@mailman.xmission.com [mailto:police-bounces+f.berthelot=ramsa.com@mailman.xmission.com] On Behalf Of David Lucky Sent: Friday, October 21, 2005 1:58 PM To: police@mailman.xmission.com Subject: [Police] sting fan club DVD
Anyone else a member on this list? I havent received my mambership fanclub DVD and my membership has been all paid up etc so was wondering if anyone else received their yet? I was also wondering how to contact them as I am getting auto responses and being referred to the FAQs.
Thanks
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I've had the same problem and have been getting the run around. They told me that I had to pay for another year and update my credit card info. I told them that the DVD was the bonus for the year of membership that just passed (by D&W's own admission, the DVD release was delayed for several months) not the upcoming year of membership and they had better send it to me whether or not I renew. I'm still waiting to hear back on this. If I need to update my credit card and pay again, that's fine. But the DVD is for the last membership I paid for. I've been very frustrated with the whole process as "Fullfilment" kept telling me to fill out the form, yet each time I went to the site, I got a page that told me I'd already updated the form. I never had an opportunity to fill out a form of any kind. Maggie "hjusth@knology.net" <hjusth@knology.net> wrote: Hi! If you have filled out the online form a while back and still no DVD, email fulfillment@sting.com and ask about the status of your DVD. Some people have been getting email confirmations from the Sting online store as they are being sent. I guess that the shipping is being done in the order the DVD forms were filled out, but it still seems to be taking a while to get them shipped. It turned out that my DVD was not sent since their records showed me as not paying for my second year yet. This was wrong and my account page on Sting.com clearly showed that. I just paid for year three yesterday! Anyway, I got another email back today stating that they had cleared everything up and that my DVD was on the way and that I should receive it next week. Hope that this helps! Hilary On Fri, 21 Oct 2005 14:18:01 -0400, "Fred Berthelot" wrote :
I was waiting impatiently as well until I realized you have to fill out an online form to confirm your mailing address (so they know what DVD region code to send you):
www.sting.com/dvd
Fred
-----Original Message----- From: police-bounces+f.berthelot=ramsa.com@mailman.xmission.com [mailto:police-bounces+f.berthelot=ramsa.com@mailman.xmission.com] On Behalf Of David Lucky Sent: Friday, October 21, 2005 1:58 PM To: police@mailman.xmission.com Subject: [Police] sting fan club DVD
Anyone else a member on this list? I havent received my mambership fanclub DVD and my membership has been all paid up etc so was wondering if anyone else received their yet? I was also wondering how to contact them as I am getting auto responses and being referred to the FAQs.
Thanks
_______________________________________________ Police mailing list Police@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/police
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The information contained in this communication and any enclosures or
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_______________________________________________ Police mailing list Police@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/police
_______________________________________________ Police mailing list Police@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/police --------------------------------- Yahoo! FareChase - Search multiple travel sites in one click.
You are all braver than me - I ill not join this club. To think...you spend the better part of your ENTIRE LIFE championing someone, calling someone "the best songwriter of all-time", get into many a debate - as if your life depended on it, spend $$$$ on albums and tours...and this is the thanks you get. Every member on this list should get this DVD for free. It is us - and no one else - that keeps the music of The Police and its bass player alive, esp. the bassist, who's solo career is starting to go in the tank. Mag, as always, great to hear from you. I am truly sorry this has happened to all of you... Best, Rich --- Maggie White <maggie3661@yahoo.com> wrote:
I've had the same problem and have been getting the run around. They told me that I had to pay for another year and update my credit card info. I told them that the DVD was the bonus for the year of membership that just passed (by D&W's own admission, the DVD release was delayed for several months) not the upcoming year of membership and they had better send it to me whether or not I renew. I'm still waiting to hear back on this.
If I need to update my credit card and pay again, that's fine. But the DVD is for the last membership I paid for.
I've been very frustrated with the whole process as "Fullfilment" kept telling me to fill out the form, yet each time I went to the site, I got a page that told me I'd already updated the form. I never had an opportunity to fill out a form of any kind.
Maggie
"hjusth@knology.net" <hjusth@knology.net> wrote: Hi!
If you have filled out the online form a while back and still no DVD, email fulfillment@sting.com and ask about the status of your DVD. Some people have been getting email confirmations from the Sting online store as they are being sent. I guess that the shipping is being done in the order the DVD forms were filled out, but it still seems to be taking a while to get them shipped. It turned out that my DVD was not sent since their records showed me as not paying for my second year yet. This was wrong and my account page on Sting.com clearly showed that. I just paid for year three yesterday! Anyway, I got another email back today stating that they had cleared everything up and that my DVD was on the way and that I should receive it next week.
Hope that this helps! Hilary
On Fri, 21 Oct 2005 14:18:01 -0400, "Fred Berthelot"
wrote :
I was waiting impatiently as well until I realized you have to fill out an online form to confirm your mailing address (so they know what DVD region code to send you):
www.sting.com/dvd
Fred
-----Original Message----- From:
police-bounces+f.berthelot=ramsa.com@mailman.xmission.com
[mailto:police-bounces+f.berthelot=ramsa.com@mailman.xmission.com]
On
Behalf Of David Lucky Sent: Friday, October 21, 2005 1:58 PM To: police@mailman.xmission.com Subject: [Police] sting fan club DVD
Anyone else a member on this list? I havent received my mambership fanclub DVD and my membership has been all paid up etc so was wondering if anyone else received their yet? I was also wondering how to contact them as I am getting auto responses and being referred to the FAQs.
Thanks
_______________________________________________ Police mailing list Police@mailman.xmission.com
http://mailman.xmission.com/cgi-bin/mailman/listinfo/police
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and any enclosures or attachments may be confidential and/or proprietary. It is intended only for the recipient or recipients named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication or its contents or attachments is strictly prohibited. If you have received this communication in error, please immediately advise the sender and delete the original and any copies from your computer system.
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participants (3)
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foxie -
hjusth＠knology.net -
Maggie White