It has come to out attention that you have contacted a family member of a Sony Online Entertainment employee as a result of a refund/billing dispute you have with Sony Online.
Such contact is not acceptable and will not be tolerated by Sony Online. Sony will take all necessary actions to make your inappropriate conduct does not continue, including contacting law enforcement officials if necessary.
No offense, but this does seem a bit crazy to have done. Why did you contact the family member of an employee? I've had to slog it out in the service industry before, and there is often the irate customer who takes their gripe outside the realm of a professional and warranted complaint into some angry, somewhat scary tantrum that in most cases, pulls away any credibility the complainant might have had in the first place. Why people do this is beyond me. I've had way more success in getting disputes resolved through a firm yet polite and professional attitude. And if a company is being unjust and unreasonable, you can always cancel service or use another product. You can also contact your state attorney general's consumer protection unit, if you're in the states. ---- Mark Schieldrop Reporter, The Narragansett Times mark@schieldrop.net