http://verizonmath.blogspot.com/ This is amazing. This guy has an unlimited data plan in the US and called to check on the roaming rates before going to Canada. The rep told him it was point zero zero two cents/KB, he asked for clarification that it was really 0.002 cents/KB and not 0.002 dollars/KB and the rep said yes, it is 0.002 cents/KB. Then he got the rep to write in the file that he was being quoted 0.002 cents/KB. He went to Canada, used 35000KB of traffic, and went back home to a bill of $70, not 70 cents. So he called Verizon customer service, tried to explain to the rep that he had been misquoted, and the rep couldn't get it. So he got bumped to a supervisor, and started recording the call. Both the supervisor, and then the floor manager simply cannot understand that 0.002 cents is not the same as 0.002 dollars. The floor manager even says "what do you mean .002 dollars?" the first time he tries to explain that the rate is actually $.002/KB. A sample (around 14:00 in the MP3): Guy: Do you recognize that there is a difference between one dollar and one cent? Verizon Floor Manager: Definitely. G. Do you recognize that there is a difference between half a dollar and half a cent? V. Definitely. G. Then do you therefore recognize that there is a difference between point zero zero two dollars and point zero zero two cents? V. No G. No? V. I mean there's no point zero zero two dollars. There's point zero zero two cents is what you're quoted and that I do show that you're paying for the kilobyte usage. I put a re-encoded copy of the MP3 at http://pdos.lcs.mit.edu/~rsc/verizon-math.mp3 since the one linked on his page is complicated to get at (10 clicks) and unnecessarily large. Russ